Studio Manager (Clinic Manager)

Chapter Aesthetic Studio • Grand Forks, ND

1d • $60,000 - $65,000

About The Position

Are you a natural leader with a passion for aesthetics and a drive to build a high-performing, guest-focused team? Chapter Aesthetic Studio is seeking a driven, people-first Studio Manager to lead our Grand Forks, guest-centric team . As the champion of daily operations and studio success, you’ll empower your team, deliver remarkable guest experiences, and lead performance-driven results. More than a manager, you’re a mentor, motivator, brand ambassador, and strategic business leader.

Requirements

• At least 2 years of experience managing a high-performing team in a sales or guest-facing environment
• Proven track record of driving revenue, meeting KPIs, and leading with integrity
• Strong interpersonal and communication skills; ability to influence and inspire
• Organized, tech-savvy, and adaptable in a fast-paced setting
• High attention to detail and ability to juggle multiple priorities
• Experience with inventory, budgeting, and operations preferred

Nice To Haves

• Bachelor's degree preferred; equivalent work experience considered
• Passion for aesthetics, wellness, or healthcare is a plus

Responsibilities

• Lead the studio with a people-first, results-driven mindset—guiding your team to exceed performance goals while delivering an exceptional guest experience
• Coach and develop a collaborative, high-performing team through ongoing feedback, clear expectations, and meaningful recognition
• Drive sales across memberships, service packages, and retail by fostering a consultative, guest-focused approach
• Oversee daily operations including scheduling, inventory, guest flow, and POS management to ensure smooth and efficient studio performance
• Partner closely with clinical staff to deliver a seamless and personalized treatment journey for every guest
• Champion a studio culture rooted in excellence, authenticity, and positivity, ensuring team alignment with Chapter’s core values
• Resolve guest concerns with empathy and professionalism, reinforcing trust and long-term loyalty
• Manage recruitment, onboarding, and performance for the non-clinical team, creating a supportive environment where people can thrive
• Lead daily huddles and team meetings to align on goals, share updates, and drive consistent execution
• Adapt confidently to change, proactively solving challenges and keeping your team motivated and focused
• Build community connections and elevate brand visibility through local outreach and engagement
• Step in to support front desk or sales operations when needed, modeling exceptional service and teamwork
• Maintain full compliance with HIPAA and company policies, always ensuring privacy and professionalism
• Keep the studio clean, organized, and brand-aligned—delivering an inviting and polished environment for every guest

Benefits

• Competitive pay with monthly bonus incentives
• Predictable schedule—no overnights or holiday shifts
• Travel support and mileage reimbursement
• Access to advanced treatments and cutting-edge technologies
• Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
• Employee discounts on services and retail products
• Collaborative, mission-driven culture focused on results and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager