Coming Soon! Massachusetts, Boston, Studio Manager
About The Position
Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way. The Studio Manager is the CEO of their Glowbar location, fully accountable for the team, the client experience, and the business results. You’re not just managing a studio; you’re building a culture, driving growth, and setting the standard that everyone around you rises to meet. If you’re a people-first leader who gets energized by both the human side and the business side of running a great studio, this is the role you’ve been working toward.
Requirements
- 3+ years of progressive people management experience in a fast-paced, service-based industry (restaurant, hotel, salon/spa, or comparable)
- Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth
- Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals
- A management style that balances accountability with empathy, creating a culture that is both positive and performance-driven
- Superior communication and interpersonal skills that foster trust, clarity, and collaboration across employees and clients alike
- A strategic problem-solver who thrives under pressure and maintains professionalism while managing multiple priorities
- Flexible availability, including weekends (we’re busiest when clients have time to glow)
- Full-Time: 7-day open availability, including both weekend days
- Enthusiasm for beauty, skincare, and a fast-paced, service-driven environment
Responsibilities
- Own the front desk as a hospitality guru for two full shifts per week plus daily lunch break coverage, staying close to the client experience and leading by example
- Stay close to the numbers - analyzing weekly and monthly performance data to spot trends, close gaps, and unlock opportunities in membership and product sales growth
- Recruit, interview, and build a team that reflects Glowbar’s values and standards
- Build your team from day one: onboarding and training new members, conducting performance shadows across all roles, and developing them through bi-weekly 1:1s, scorecard reviews, and ongoing feedback
- Keep a pulse on team morale and proactively address friction before it becomes a problem to create a studio culture so strong that retention speaks for itself
- Manage studio labor and expenses with an owner’s mindset, protecting profitability
- Champion the Glowbar brand in your market by building relationships with local businesses to drive partnerships and lead generation
- Ensure all studio compliance standards (safety, cleanliness, and brand) are met without exception
Benefits
- Up to $13,000 in annual bonus potential tied to studio revenue, gross margin performance, and member count
- 2% annual compensation increase eligibility
- Medical, dental, and vision insurance largely covered by Glowbar
- 80 hours of vacation + paid sick leave
- 6 Paid holidays
- DailyPay - access part of your paycheck before payday at no cost
- Disability, accident, critical illness, and life insurance coverage
- Employee Assistance Program (EAP) with free mental wellness support
- Commuter benefits to help save on transit and parking
- Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
- 25% employee discount off skincare products
- $150 employee referral bonuses for bringing great people to the team
- $15 product credit for every first-time client you refer
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
