Studio Manager

New Mom School•Aurora, CO

9d•Hybrid

About The Position

The Program Manager is responsible for the day-to-day operations of a New Mom School studio, ensuring an exceptional experience for moms and babies while supporting the Franchise Partner in growing the business. The Program Manager will work closely with the Franchise Partner to provide leadership within the studio. They must be comfortable with lead nurturing and sales follow-up, as these are essential to meeting studio performance goals. The role will require strong organizational skills, compassion, and a proactive mindset to manage classes, staff/experts, and customer service while driving enrollment through sales and community engagement.

Requirements

Passion for supporting new moms through the challenging postpartum phase
Compassionate
Detail-oriented
Strong organizational skills
Show professionalism in correspondence
Provide excellent customer service
Have a marketing mindset
Tech savvy
Openness to learning new software
Desire to grow with the company and perform the same duties for future locations

Nice To Haves

Minimum 1-2 years of social media management experience
Minimum of 2 years sales experience

Responsibilities

Schedule class start dates for all class series
Oversee and manage registrations
Assign pre-registered moms to future classes
Manage and update registration software
Provide customer service
Correspondence with clients, vendors, visiting experts
Create printed rosters and calendars for instructors and class members
Monitor private Facebook group and respond as necessary
Respond to messages via Facebook and Instagram
Comment on posts and stories that we are tagged in
Repost stories and posts we are tagged in
Schedule visiting experts for all series
Send weekly reminders to visiting experts
Reschedule and move visiting experts as needed
Collect and approve invoices from instructors and experts
Ensure initiation of onboarding for new instructors and experts
Return email and phone inquiries daily (mostly email, occasional phone)
Manage the studio schedules for rental and collect payment
Coordinate donations in the community as needed
Deliver printed collateral to local partners and medical practices as needed
Outreach to potential sponsors and coordinate collection of gift bag items
Assemble gift bags (if applicable)
Follow up on new leads daily (or at frequency based on work schedule) — respond within 24 hours via email, SMS, or phone.
Track and update Client Relationship Management (CRM - Momence) with lead status, notes, and follow-up dates.
As directed, support enrollment by explaining programs, pricing, and registration options to prospective families.
Support the studio in achieving enrollment and sales goals.
Participate in studio events, appointments, and community outreach to support enrollment.
Monitor weekly lead nurture campaigns — personalized emails, SMS check-ins, or invitations to events/tours.
Use CRM - Momence tool to collect missing lead data (due date, baby’s DOB, etc.) to better target communications.