Studio Manager

The Class by Taryn Toomey•Santa Monica, CA

7h•$75,000 - $85,000•Onsite

About The Position

The Class is seeking a passionate, highly organized, and results-oriented Studio Manager to lead our Santa Monica studio team and operations. This is a hands-on management role responsible for driving studio performance across revenue, sales, hospitality, team development, and day-to-day operations. The Studio Manager will own the studio's business performance, manage and develop the sales and front-of-house team, and ensure an exceptional student experience while maintaining operational excellence. The ideal candidate is an entrepreneurial leader who thrives in a fast-paced environment, loves building relationships, is energized by achieving goals, and is equally comfortable reviewing KPIs, coaching a team member, greeting students at the front desk, or resolving operational challenges. From leaky showers to liaisoning with partners, this capable leader can handle it all with grace and confidence.

Requirements

3–5+ years of management experience in fitness, hospitality, wellness, retail, or another customer-facing service business.
Proven success managing teams and driving revenue growth.
Experience hiring, training, coaching, and developing high-performing employees.
Experience managing budgets, operating expenses, and business performance metrics.
Strong sales leadership experience, including managing conversion, retention, and customer experience initiatives.
Demonstrated ability to create exceptional guest experiences and build community.
Experience working with CRM, scheduling, POS, and reporting systems.
You love being around people and thrive in an in-person leadership role.
You are a natural relationship builder who enjoys coaching and developing others.
You are motivated by goals, accountability, and business performance.
You combine strong operational discipline with exceptional hospitality instincts.
You are highly organized, detail-oriented, and proactive.
You are a hands-on problem solver who is comfortable rolling up your sleeves when needed.
You remain calm and solution-focused under pressure.
You have excellent communication and customer service skills.
You are passionate about wellness, movement, and the mission of The Class.
You are available to work evenings, weekends, events, and select holidays as needed.

Nice To Haves

Strong proficiency with Google Workspace, Shopify, Mindbody, ClassPass, Slack, and related business tools is preferred.

Responsibilities

Manage the team and sales strategy to achieve studio revenue, attendance, and membership goals.
Hire, manage, and train the studio sales and front-of-house team to achieve goals while maintaining a high-level of hospitality and customer service.
Monitor and report on studio performance against revenue goals and key performance indicators on a weekly and monthly basis.
Drive growth through membership sales, class package sales, retail sales, referrals, partnerships, events, and community engagement initiatives.
Identify opportunities to improve studio utilization, student retention, and overall profitability.
Partner with Marketing to execute promotional campaigns, workshops, events, partnerships, and local community activations.
Serve as the LA point person for retail sales performance, merchandising, inventory management, and team sales training.
Oversee all day-to-day studio operations, ensuring an exceptional and seamless experience for students, teachers, and staff.
Manage studio staffing plans, schedules, payroll coordination, and budgets to ensure appropriate coverage while maintaining operational efficiency.
Hire, onboard, train, coach, and develop studio team members, fostering a high-performing and supportive culture.
Conduct regular team meetings, performance reviews, and ongoing coaching conversations.
Maintain studio standards related to cleanliness, maintenance, organization, safety, compliance, and presentation.
Oversee studio systems, inventory, supplies, equipment maintenance, and vendor relationships.
Ensure studio policies, procedures, and operational standards are consistently upheld.
Partner closely with Teachers, Production, Experience, and Leadership teams to support smooth daily operations and special events.
Cover shifts and provide operational support to ensure seamless execution.
Create a warm, welcoming, and high-touch environment that reflects The Class brand and values.
Deliver and model best-in-class hospitality for students, teachers, guests, and team members.
Address student concerns, feedback, and service recovery situations promptly and professionally.
Build strong relationships with students and foster a sense of community before and after Class.
Lead initiatives that deepen student engagement, retention, and connection to The Class.
Represent The Class within the local wellness community and identify opportunities for partnerships and collaboration.