Studio Management - Studio Manager

Orange Theory Fitness•Pleasanton, CA

20h•Onsite

About The Position

At Orangetheory, our Studio Managers lead the studio in all aspects of membership acquisition, retention, employee development, and achieving sales goals. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager gets to lead all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers.

Requirements

Proven experience in retail management or a similar role within a creative environment.
Strong background in inventory management with an understanding of stock control processes.
Demonstrated ability to negotiate contracts and manage vendor relationships effectively.
Experience in budgeting and financial management within a business setting.
Excellent communication skills with the ability to motivate and supervise a diverse team.
A track record of achieving sales targets and driving business growth through effective management practices.

Responsibilities

Meet and exceed all sales goals and revenue-related key performance indicators (particularly new memberships, closing rates, renewals, and attrition)
Manage, hire, train, and develop sales staff
Lead all promotional, guerilla marketing, lead generation, and sales efforts, including: Tent and table presales storefront, Street team tactics (flyer distribution, sign spinning, flash mobs, etc.), Engaging with local schools, businesses, and sports & community organizations, Outbound contacts via phone, email, text, Social media promotion
Follow up and follow through with all prospective clients
Lead OTF studio tours with prospects and/or fitness program holders
Establish and maintain an effective customer referral program
Conduct daily follow-ups with Sales Associates regarding attaining sales goals
Train Sales Associates regarding best sales tactics and closing techniques
Manage sales teamwork schedules
Maintain accurate records and reports using established OTF systems
Manage supplies and retail inventory
Work closely with Trainers/Coaches to ensure that members have first-class experience on every they visit
Participate in minimum of 1-2 OTF scheduled workouts per week
Attend and participate in all relevant OTF training programs