Columbus Upper Arlington - Studio Lead

JETSET Pilates•Columbus, OH

9d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its Columbus Upper Arlington location. Studio Leads support the client experience, instructors, and daily studio operations while helping grow the studio community and achieve membership and revenue goals. The role combines hospitality, sales, client retention, and operational responsibilities in a fast-paced boutique fitness environment. The Studio Lead builds relationships with prospective and current clients, recommends suitable memberships and packages, follows up with leads, and helps clients feel welcomed and connected. They support instructors and management, maintain studio cleanliness and organization, process sales and client records, and help ensure studio policies and procedures are followed. The position requires reliable availability that may include mornings, evenings, weekends, and holidays, as well as opening and closing duties. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients and recommend memberships or packages suited to their goals.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and grow membership.
Create a personalized client experience that supports engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or considering cancellation.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems with solutions that exceed expectations.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after classes to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, class packages, and retail transactions.
Maintain client records in booking and CRM systems and restock retail inventory as needed.
Support studio opening and closing duties and follow studio policies and procedures.
Help maintain a clean, polished, and welcoming studio environment.