Columbus Upper Arlington - Studio Lead

JETSET Pilates•Columbus, OH

11d•Onsite

About The Position

JETSET Pilates is seeking a Studio Lead to support the daily operations and client experience at its Columbus Upper Arlington studio. The role combines hospitality, sales, and studio operations: building relationships with prospective and current clients, helping them find memberships or packages suited to their goals, supporting instructors and teammates, and maintaining a welcoming, polished studio environment. The Studio Lead works with the General Manager and studio team toward membership, retention, utilization, and revenue goals. The position requires reliable availability for mornings, evenings, weekends, and holidays as business needs require, along with the ability to open and close the studio as needed. Physical requirements include standing for extended periods, lifting and carrying up to 30 pounds, and bending, reaching, and moving throughout the studio. JETSET offers competitive hourly pay, employee discounts, complimentary or discounted Pilates classes, training and development, and growth opportunities. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner. High-performing Studio Leads may have opportunities to advance to Community Lead, Assistant General Manager, or General Manager, or to support new studio openings.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Reliable and consistent availability.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create personalized experiences that keep members engaged and connected to the studio.
Monitor member activity and contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain timely and accurate lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally.
Answer questions, resolve problems, and provide solutions that exceed client expectations.
Welcome and orient new clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to provide a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.