Studio Lead - Heath

JETSET Pilates•Heath, TX

1d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its Heath studio. The Studio Lead is a hospitality leader and studio ambassador who creates exceptional client experiences, supports instructors, and helps keep daily studio operations running smoothly. The role also builds relationships with prospective and current clients, recommends memberships and packages, and supports sales and retention goals. The Studio Lead helps create a welcoming community, delivers personalized service, supports a positive studio team culture, and maintains a clean, organized environment. The position requires reliable availability for mornings, evenings, weekends, and holidays as business needs require, as well as the ability to open and close the studio when needed. Compensation is $16 per hour. Employment policies, benefits, and scheduling may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Reliable and consistent availability.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create personalized client experiences that encourage engagement, satisfaction, and connection to the studio.
Monitor member activity and contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to meet membership, retention, utilization, and revenue goals.
Maintain accurate, timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.