Studio Lead - Heath

JETSET Pilates•Heath, TX

2d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its Heath studio. The Studio Lead is a hospitality leader and studio ambassador who creates an exceptional client experience, supports instructors, and helps keep daily studio operations running smoothly. The role builds community through client relationships and recommends memberships and packages that support clients’ goals. The Studio Lead supports sales and retention, delivers welcoming and personalized service, contributes to a positive team culture, and maintains an organized, clean studio. The position includes front-desk, sales, client-record, retail, and opening and closing responsibilities. Strong performance may lead to opportunities to grow into Community Lead, Assistant General Manager, General Manager, or support new studio openings. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods, lift and carry items up to 30 pounds, and bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create a personalized client experience and proactively contact members who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to meet membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients, answer questions, resolve problems, and provide solutions.
Welcome and orient first-time clients, anticipate their needs, and follow up after class.
Support instructors before, during, and after class, and help communicate schedule updates and studio information to clients.
Occasionally help cover shifts when teammates are unavailable.
Keep the front desk, lobby, and studio clean and organized.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support studio opening and closing duties and follow policies and procedures.