Studio Guide

Glowbar Inc. • New York, NY

20h • Onsite

About The Position

The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.

Requirements

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Passion for hospitality and servicing customers
• Flexible schedule: weekends, holidays, and varied weekday shifts
• Full-Time: 5 days open availability (including both weekend days)
• Part-Time: 3 days open availability (including one weekend day)
• Weekend Only: Saturday & Sunday availability every week
• Knowledge of salon/spa standards, policies, and procedures
• Forward-thinking problem solver with compassion for clients
• Enthusiasm for beauty, skincare, and continuous learning

Responsibilities

• Drive membership and package sales by connecting clients to the Glowbar experience
• Own the front desk during assigned shifts, keeping energy high and operations running smoothly
• Welcome clients in and out, lock in their next appointment post-service, and manage the waitlist
• Be the voice of the studio handling all client communication via phone, email, and text with warmth and professionalism
• Stay nimble by adjusting and canceling appointments to keep the schedule optimized
• Keep the studio spotless, organized, and client-ready including laundry and towel service
• Bring the brand to life through field marketing efforts inside and outside the studio
• Embody the role of Glowbar ambassador, setting the standard in professionalism, presentation, and skincare expertise

Benefits

• Commission eligible for every membership and package sold
• Get paid faster with early access to your earnings through DailyPay
• Medical, dental & vision insurance (mostly covered by Glowbar) (FT Only)
• Paid Time Off (FT Only), Sick Leave, and Holidays
• Disability, accident, critical illness and life insurance
• Employee Assistance Program (EAP) for mental wellness
• Commuter benefits
• Reliable schedules that respect your time
• Referral bonuses for bringing new glow-getters to the team
• Annual Glowbar Membership and 2 guest passes
• Employee discounts on skincare products plus friends and family discounts
• Discounts on lifestyle brands, restaurants, theme parks, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees