Studio Co-Lead

RION Jewelry•Kirkland, WA

1d•$27 - $29•Onsite

About The Position

RION is a bespoke jewelry experience offering the best of many worlds and tailored just for you. Featuring a consciously curated collection of gold jewelry from designers local to global, you'll discover whimsy and luxury in pieces you won't find anywhere else. The RION experience combines luxury piercing with the best in gold jewelry to provide elevated service on every level. We know that jewelry isn't something you just wear, it's an extension of your inner radiance that shines with you as you experience life! Whether we're adorning you with an Infinity Welded Bracelet, curating your ear Piercings or celebrating a milestone (or just a Tuesday!) with a special new necklace, we're excited to expand the possibilities of fine jewelry and personal expression! To be an employee with us is to unite with this mission + promise, and support one another’s growth by driving excellence, emanating positivity, creating impact, embodying integrity, and cultivating connection. These behaviors are the tenets that shape our organizational culture and, ultimately, our ability to deliver on our promise to customers and each other. We are seeking an experienced sales team Co-Lead with a passion for the client and appreciation for body adornment. This position supports the Studio Manager in leading the team and provides effective guidance through supervising, managing, and motivating. As a Co-lead you will be the contact point for all team members, requiring strong communication skills. You will need to stay proactive to ensure smooth operations and effective collaboration with the studio management team, while leading by example and engaging the sales team to achieve goals.

Requirements

Minimum 1 year supervisory/management experience for retail teams
Minimum 2 years of luxury retail sales experience required
Highly organized and detail oriented
Excellent communication skills and a love of continuous learning!
At least 2 years of experience in fine jewelry or other luxury retail sales required
At least 1 year of experience in sales team leadership
Highly organized, methodical, and meticulous
Enthusiastic and positive attitude
Excellent communication and leadership skills
A genuine commitment to equity, inclusion, and compassion for those around you
A critical thinker with attention to detail and accuracy
Effectively able to multi-task and delegate
Comfortable working with Google Suite and Excel
Weekend availability

Nice To Haves

Experience with, and love of, jewelry and body adornment a major plus!

Responsibilities

Provide excellent customer service by being professional, friendly, and knowledgeable
Support the Studio Manager to ensure a high quality, safe, and positive environment
Maintain an in-depth knowledge of all jewelry and designs in order to support and educate clients in a friendly and approachable way
Always open to, and invested in, expanding your own knowledge while teaching others
Maintain an attractive store appearance, with a high level of cleanliness and beautiful product presentation
Committed to working as part of a team to achieve individual, studio, and organizational goals
Facilitate customer projects directly with clients, in addition to supporting other team members with their projects.
Support studio management in the receipt of new inventory, inter-company transfers, inventory counts and weekly studio operational audits, as well as the shipping and receiving of repairs, maintaining compliance with company policy.
Handle client information and appointment details with accuracy and efficiency
Be knowledgeable of security standards and procedures
Facilitate a consistently positive environment and experience for clients and staff, with an emphasis on a fun, motivational, and inclusive culture
Providing continual training for all employees to ensure our Gold Standard experience, as well as continual training to enhance and optimize employee knowledge and performance
Collaborate with the studio management team to set clear team goals, delegate tasks, oversee day-to-day operations, monitor team performance and report on metrics.
Identify training needs and provide in the moment coaching and feedback
Support SM and the studio team with weekly 1:1’s
Model jewelry in photos and video content for social media (excluding your full face if requested)