Studio Ambassador

Studio by Tishman Speyer•New York City, NY

2d•Onsite

About The Position

Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise. Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in New York City. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. As a Coworking Ambassador in Chicago, you’ll help to build an engaged and connected community at your location. Your focus on hospitality, energetic and warm disposition, and ability to create personal connections with your members will be paramount in helping each member feel like they’re a part of the Studio family. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential. In addition to creating a strong community, you’ll also be focused on operational excellence, and creating workspaces that look and feel amazing. As the face of your location you’ll be the first point of contact for your members. You’ll run point with day-to-day tasks to ensure operational success and help make the member’s experience the best that it can be. You’ll drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more. This Ambassador will report to the General Manager of the Studio space and is an integral part of the Studio team.

Requirements

College graduate with four-year degree
2+ years of experience in hospitality, sales, or operations
Experience in customer service
Financial literacy, project management and business operations experience a plus
Due to the nature of the role this position requires onsite presence
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused
You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
Prolonged periods of standing
Frequent walking
Occasionally lift and/or move 10-20 lbs
This role requires an onsite presence

Responsibilities

Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space
Conduct member feedback analyses to address opportunity areas and create action plans
Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders
Manage pantry and supply inventory and ordering, and oversee mail and package process
On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures
Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards
Ensure education and enforcement of the Studio’s policies and procedures for all members
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all
Provide proactive, warm service that goes above and beyond to keep members happy
Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development
Promote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and more
Build relationships with local businesses and community organizations to curate programming
Develop innovative ways to surprise and delight members to create a unique experience
Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction
Address member feedback promptly, and loop in the General Manager when needed
Manage leads and tour pipeline in our Customer Relationship Management platform
Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story
Assist with updating the leasing and marketing platforms to attract new members