Coworking Ambassador, Studio

Tishman Speyer•New York, NY

3d•Onsite

About The Position

Studio by Tishman Speyer is seeking passionate, community-minded individuals to join their team as Coworking Ambassadors. The Studio team is central to the member experience, focusing on creating a hospitable, welcoming, and fun environment. As a Coworking Ambassador, you will help build an engaged and connected community at your location, with a focus on hospitality, an energetic and warm disposition, and the ability to create personal connections. The role also involves operational excellence, ensuring workspaces look and feel amazing. You will be the first point of contact for members, managing day-to-day tasks to ensure operational success and enhance the member experience. This includes driving member happiness by assisting with operations, events, hospitality, marketing, and sales. The Ambassador will report to the General Manager of the Studio space.

Requirements

College graduate with four-year degree
2+ years of experience in hospitality, sales, or operations
Experience in customer service
Financial literacy, project management and business operations experience a plus
Due to the nature of the role this position requires onsite presence
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused: Always asking how to make things better and actively seeking out feedback to improve performance, team, and community.
Willing to roll up sleeves and help with any task; team player.
Puts customers and team first, making decisions in their best interest; acts with integrity and honesty.
Makes effort to make the member happy in each interaction.
Makes great effort to build relationships with the entire Studio community.
Prolonged periods of standing
Frequent walking
Occasionally lift and/or move 10-20 lbs

Responsibilities

Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space.
Conduct member feedback analyses to address opportunity areas and create action plans.
Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of work orders.
Manage pantry and supply inventory and ordering, and oversee mail and package process.
On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures.
Review and submit accounts payable invoices in internal systems, and identify trends and ways to reduce costs while still maintaining high standards.
Ensure education and enforcement of the Studio’s policies and procedures for all members.
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all.
Provide proactive, warm service that goes above and beyond to keep members happy.
Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development.
Promote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and more.
Build relationships with local businesses and community organizations to curate programming.
Develop innovative ways to surprise and delight members to create a unique experience.
Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction.
Address member feedback promptly, and loop in the General Manager when needed.
Manage leads and tour pipeline in the Customer Relationship Management platform.
Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story.
Assist with updating the leasing and marketing platforms to attract new members.