StudentLink Center Trainer
About The Position
The StudentLink Center Trainer works closely with StudentLink Management to develop and refine the department's training program's overall strategic approach ensuring alignment with organizational goals and objectives. Develop, update, and maintain comprehensive training materials for the StudentLink staff and stakeholders. Liaise with stakeholder offices to stay informed about new and changing policies and procedures relevant to the StudentLink Center operations. Partner with StudentLink managers to review stakeholder feedback on the service delivered. Perform scheduled reviews of tickets and cases to gain insights that inform training needs. Identify key themes and trends in monthly data reports and recommend training or refresher course needs to management. Provide constructive feedback to staff members. Stay informed of industry best practices and represent the StudentLink department at various forums.
Requirements
- Bachelor's Degree or equivalent.
- 3+ years related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration, or financial education principles and practices.
- Related experience as a trainer or an equivalent combination of education and experience.
- Demonstrated experience applying adult learning principles to effectively deliver training, assess comprehension, and adapt instructional methods and materials.
- Knowledge and experience in developing fair, valid, and objective assessments that accurately and holistically evaluate a trainee’s knowledge, skills, and readiness.
- Excellent verbal and written communication skills, including the ability to influence and advocate.
- Excellent interpersonal, presentation, analytical, problem-solving, and conflict resolution skills.
- Demonstrated ability to provide high-quality customer service.
- Ability to interpret policies and procedures.
- Ability to interact effectively with a diverse population at all levels.
- Ability to facilitate decision-making.
- Ability to handle multiple tasks in a high-volume, deadline-driven environment.
- Data analytic skills to identify trends.
Nice To Haves
- 1+ years experience in Bursar, Financial Aid, Registrar and/or Financial Education, Global Services departments, Higher Education and/or a Shared Services environment.
- Experience with PeopleSoft student module and/or case management systems such as ServiceNow.
- In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.
Responsibilities
- Develop and refine the department's training program's overall strategic approach.
- Develop, update, and maintain comprehensive training materials for StudentLink staff and stakeholders.
- Liaise with stakeholder offices to stay informed about new and changing policies and procedures.
- Partner with StudentLink managers to review stakeholder feedback on service delivery.
- Perform scheduled reviews of tickets and cases to identify training needs.
- Identify key themes and trends in monthly data reports and recommend training needs.
- Provide constructive feedback to staff members.
- Stay informed of industry best practices.
- Represent the StudentLink department at various forums.
Benefits
- In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,100.00 to USD $97,900.00.
- NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
