Call Center Trainer

Paper Alternative Solutions, Inc • Town of Colonie, NY

5d

About The Position

Ensure high quality customer service in the call center from initial training, ongoing development, and a structured quality control system. Candidates must have one-year experience as a trainer. Excellent communication and people skills a must. Apply for this opportunity now and take the next step in your career path!

Requirements

• 1 year or greater training experience years
• Excellent communication and interpersonal skills, required
• Experience in Microsoft Office and Microsoft Excel

Responsibilities

• As part of Customer Care team, provides the required training for Client Oriented staff in a call center environment.
• Conducts training classes, which include content about the job, the Company, and different client programs.
• Facilitates new hire training using the provided curriculum to call center staff.
• Facilitates continuing education classes to existing call center staff for new products, services, customer service skills, and ongoing refresher training as needed.
• Provide performance feedback to class participants.
• Communicates with various departments within the organization, including call center management, work force, quality and the help desk.
• Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
• Develops and writes on-going training for the call center at large.

Benefits

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed