Call Center Trainer
Paper Alternative Solutions•Latham, NY
•Onsite
About The Position
Ensure high quality customer service in the call center from initial training, ongoing development, and a structured quality control system. Candidates must have one-year experience as a trainer. Excellent communication and people skills a must. Apply for this opportunity now and take the next step in your career path!
Requirements
- 1 year or greater training experience years
- Excellent communication and interpersonal skills, required
- Experience in Microsoft Office and Microsoft Excel
Responsibilities
- Conducts training classes, which include content about the job, the Company, and different client programs.
- Facilitates new hire training using the provided curriculum to call center staff.
- Facilitates continuing education classes to existing call center staff for new products, services, customer service skills, and ongoing refresher training as needed.
- Provide performance feedback to class participants.
- Communicates with various departments within the organization, including call center management, work force, quality and the help desk.
- Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
- Develops and writes on-going training for the call center at large.
Benefits
- Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
