Student Worker - Residence Hall-Front Desk Assistant

Blinn College•Brenham, TX

13d•$11•Onsite

About The Position

The Front Desk Assistant is a student position within the Department of Housing and Residence Life. Front Desk Assistants are responsible for providing professional front desk, administrative, and customer service support within the residence halls. Front Desk Assistants assist the Residence Hall Director and/or Assistant Residence Hall Director with the effective administration and daily operation of the residence hall. This includes staffing the front desk, assisting residents and guests, monitoring building access, responding appropriately to questions and concerns, and completing related administrative tasks. Front Desk Assistants are expected to maintain a professional, mature, and responsible demeanor at all times. They must exercise sound judgment, demonstrate strong communication and customer service skills, maintain confidentiality, and consistently follow and support Blinn College and Housing and Residence Life policies and procedures. Front Desk Assistants are scheduled to provide coverage during designated front desk hours, with shifts scheduled between 5:00 PM and 11:00 PM. Employees are expected to report to all assigned shifts on time and remain attentive and engaged throughout their scheduled work hours.

Requirements

Must be Federal Work-Study eligible.
Must be a full-time student at Blinn College, including students enrolled at any Blinn campus or through online courses.
Must be able to work 10–19 hours per week.
Must be available to work scheduled shifts between 5:00 PM and 11:00 PM.
Must be available to work assigned residence hall opening and closing periods.
Basic computer skills, including Microsoft Office programs such as Word and Excel.
Basic knowledge of copier/scanner use and operation.
Must be a student in good standing and maintain a minimum 2.00 GPA throughout the term of employment.
Must be enrolled in a minimum of 12 credit hours each semester.
Must have good interpersonal skills and demonstrate the ability to relate effectively to students, staff, parents, and visitors.
Must be available for all required residence hall openings and closings.
Ability to work independently with minimal supervision.
Demonstrate good clerical, organizational, and communication skills.
Ability to answer the phone and accurately record messages for the Residence Hall Director and other hall staff.
Attend all required training workshops and scheduled staff meetings.
Knowledgeable of and able to articulate college policies, rules, and regulations.
Ability to maintain confidential information.

Nice To Haves

Experience as a student worker or office aide.
Advanced computer skills, particularly with Microsoft Office programs.

Responsibilities

Confirming that students live in the residence hall by checking student IDs and signing in all guests.
Monitoring the building entrance to ensure that only authorized residents and approved guests enter the student living areas.
Helping maintain a safe and welcoming residence hall environment 24 hours a day, 7 days a week through scheduled desk coverage.
Checking in all guests at the front desk.
Verifying residents and providing keys only for their assigned room when completing lockouts.
Updating FOB access as needed.
Knowing emergency procedures and when it is appropriate to contact the RA on duty, Residence Hall Director, and/or Campus Police.
Following all fire alarm system and emergency evacuation procedures appropriately.
Assisting with all residence hall opening and closing responsibilities and assisting with check-in and checkout procedures throughout the year.
Troubleshooting problems that occur with front desk operations.
Maintaining a clean and organized front desk and lobby area.
Completing paperwork and administrative assignments in a timely manner, including but not limited to equipment checkouts and room inventory forms.
Reading and maintaining the desk log, which is used to sign in and out of the desk, inventory lockout and equipment keys, and track other equipment and desk supplies.
Responding to emergency exit door alarms, monitoring security cameras, and greeting students and guests entering the building.
Confronting policy violations that occur in the desk area and completing incident reports accurately and in a timely manner, immediately when possible.
Reporting maintenance and custodial issues online or to the Residence Hall Director on call and showing residents how to submit maintenance and custodial work requests online.
Assisting residents with lockout keys and other key-related issues.
Serving as an information source to residents and parents regarding college and community services.
Respecting and maintaining student and staff confidentiality, except in situations that may pose a danger to individuals or the greater community.
Maintaining a positive and open attitude when interacting with staff members, supervisors, Campus Police, residents, and visitors.
Modeling strong leadership characteristics, including responsibility, a positive attitude, fairness, enthusiasm, flexibility, commitment, integrity, good time management, communication skills, and a willingness to learn and work as part of a team.
Performing other duties as assigned.