Student Trainee - Teller

America First Credit Union•Heber City, UT

13h•$19 - $22

About The Position

The Student Trainee - Teller provides paying, receiving, and member-service functions in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, transfers, cash advances, checks, and money orders; balancing daily transactions and verifying cash totals; and helping members with account openings, closures, maintenance, and bookkeeping or checking-account issues. The role answers questions about Credit Union products and services, actively cross-sells them, and performs assigned clerical, receptionist, and other related duties. Members are to be served promptly and professionally.

Requirements

Must be a high school student.
Knowledge of Service Representative operations and procedures.
Basic understanding of Credit Union operations.
No prior experience necessary; abilities are generally acquired on the job in 12 months.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.

Responsibilities

Perform teller functions efficiently, effectively, and accurately, and represent the Credit Union courteously and professionally.
Receive share deposits and loan payments; process cash advances, traveler's checks, cashier's checks, and money orders; disburse share withdrawals; and process transfers.
Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Present and explain Credit Union services and products, assist members with their financial needs, open and close accounts, order checks, and complete payroll deduction and authorization forms.
Answer member questions and resolve problems by gathering information, obtaining answers, and reporting results; assist with bookkeeping and checking-account problems and take stop-payment orders.
Receive and direct members and telephone calls, respond to or route inquiries, and record and relay messages.
Perform file maintenance and account changes as needed.
Keep members informed about Credit Union services and policies, including account types, interest and dividend rates, and payroll deduction options.
Maintain the Credit Union's professional reputation and the privacy of member account information.
Actively cross-sell Credit Union products and services.
Assist area personnel, keep the supervisor informed of activities and significant concerns, complete required reports and records, and attend meetings as required.
Keep the work area clean, well-maintained, and secure, and perform related clerical and assigned duties.