Student Temp - IT Support Center

United Nations Federal Credit Union•New York, NY

1d•Hybrid

About The Position

This is a paid, temporary part-time student opportunity and is not part of our summer internship program. UNFCU is seeking motivated and detail-oriented students to support our IT Support Center operations. This is a temporary position that will help you gain valuable corporate experience, working alongside experienced technology team members to support end users, and assist with service management processes as well as other assigned tasks. The position requires coverage for 36 hours per week (20 weekday hours and 16 weekend hours). This schedule will be shared between two part-time resources, with each working approximately 18 hours per week. Flexibility is expected to ensure coverage if one resource is unavailable.

Requirements

Junior or Senior year students highly preferred
Experience working in a technical help desk or technical support environment and experience in phone support and desktop support is desired
Associate’s degree / currently enrolled in a Bachelor’s program for Computer Science, or related major
Knowledge of networking environments and desktop technologies (i.e., Microsoft, MS Teams, Windows 11 and older, and their Microsoft Networking configurations, Office 365)
Will need to apply systems analysis techniques and procedures in order to maintain systems availability
Understanding of Windows Active Directory, Citrix, Apple Hardware products, TCP/IP and Telecommunications, and general networking principles desirable
General project management skills
Proven ability to work independently
Effective communication skills, with ability to work across all levels of organization
Must be authorized to work in the US

Nice To Haves

Familiarity with the fundamental principles of ITIL preferred
Comp TIA A+ preferred
MCSE/MCSA certifications preferred

Responsibilities

Field incoming requests to the Support Center via both telephone and Self-Service system to ensure courteous, timely and effective resolution of end user issues.
Assist with assigning Service Desk tickets regarding service requests, and operational and maintenance issues in accordance with the UNFCU IT Service Level Agreement.
As directed, document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
As directed, document incidents and resolutions of new services or operational issues into UNFCU knowledge base tools for future reference.
Follow UNFCU IT Service Management processes, policies and procedures.
As directed, ensure that systems meet industry standards for security and availability. Maintain continuity plans for systems under management.
As directed, research and evaluate new technology (hardware and software); stay apprised of industry best practices and recommend changes to processes and procedures that add value and help achieve business goals.
As directed, assist with hardware and software inventory. Ensure information on inactive and active equipment is updated in the current inventory system.
As directed, assist with inventory of equipment onsite and in our storage rooms.
As directed, assist with shipment of equipment to users of UNFCU.