Student Technology Center Technician

University of Arkansas Fayetteville • Fayetteville, AR

12d • Onsite

About The Position

The Student Technology Center Technician assists students with hardware and software issues. This position involves working closely with students, staff, and faculty, requiring strong customer service skills. The role includes answering technical questions, troubleshooting issues, and managing equipment check-outs for students, faculty, and staff. Regular, reliable, and non-disruptive attendance is essential, as is the ability to create and maintain positive working relationships.

Requirements

• High school diploma or formal education equivalent.
• Working knowledge of Microsoft Office applications.

Nice To Haves

• Prior customer service experience.
• Demonstrated knowledge of the operations of personal computers and the functions of the software.
• Knowledge of Adobe Creative Cloud.

Responsibilities

• Assists students using hardware/software.
• Answers technical questions.
• Troubleshoots technical issues.
• Manages equipment check-out to students, faculty, and staff.
• Creates and maintains collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED