STUDENT SUPPORT SPECIALIST

Georgia Department of Revenue • Winder, GA

41d • $41,000 - $43,000 • Hybrid

About The Position

Lanier Technical College (www.laniertech.edu) – Hall Campus; Gainesville, GA (zip code 30507) is conducting a search for the following full-time, benefits-eligible, FLSA non-exempt, salaried position. NOTE: This position is classified as a “Campus Security Authority” as per the “Jeanne Clery Act.” A background check and employer/professional reference check are part of the selection process. Please contact Human Resources at 770-533-6903 or [email protected] if any assistance/accommodation is needed in the application/interview process.

OVERVIEW:
The Student Support Specialist provides operational assistance across programs within the Student Support Services Department that impact student engagement, retention, and success.

Requirements

• Knowledge of the mission of postsecondary vocational/technical education
• Knowledge of related state and federal regulations
• Skill in the operation of computers and job-related software programs
• Oral and written communication skills
• Skill in interpersonal relations and in dealing with the public
• Decision making and problem-solving skills
• Associates degree from a regionally accredited college or university AND Three (3) years of related work experience, to include working with the public in a customer service environment.
• Ability to work flexible hours and maintain a 40-hour workweek, to include evenings and weekends on occasion;
• Skill in the operation of computers and job-related software programs, i.e. Microsoft Office Suite;
• Effective oral and written communication skills;
• Effective organization and time management skills;
• Effective skill in interpersonal relations and in dealing with the public.
• High school diploma or equivalent and one (1) year of work-related experience or Microsoft Office Application Professional Certificateand one (1) year of work-related experience

Nice To Haves

• Work experience using a student information system, such as Banner or a College CRM System.
• Experience in event planning.
• Proficiency in Spanish.

Responsibilities

• Provides administrative support to assist with service delivery.
• Collects and compiles related data for Special Populations, Accessibility Services and Career Services departments.
• Enters information from forms, records, and reports into BANNER and other designated data management systems, codes information accurately and consistently.
• Administers and monitors accommodated testing for Accessibility Services, ensuring compliance with approved accommodations, secure testing environments, and proper documentation.
• Assists with planning, coordination, and execution of major departmental events including the Annual Career Fair, Resource Fair, Campus Life events and other special projects or activities.
• Manages student ID process; verifies student enrollment and identity prior to issuing ID; operates ID card equipment; maintains ID card supplies, equipment functionality, and secure handling of student information.
• Assists in training and supervising work‑study students assigned to the department.
• Will provide back-up front desk support to Receptionist one day per week to cover for lunch, breaks, appointments, etc.
• Fosters a welcoming, student‑centered environment and communicates effectively with students, faculty, staff, and community partners.
• Maintains confidentiality and compliance with FERPA and departmental policies.
• Other work-related duties as assigned by Supervisor.

Benefits

• A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System)
• health and flexible benefits insurance options
• sick leave and annual leave accruals (10 hours each monthly)
• 13 state holidays
• telework options, one day per workweek, after six (6) months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree