Student Support Specialist

Hillsboro Aero Academy • Troutdale, OR

5d • Onsite

About The Position

The Student Support Specialist helps create a welcoming and engaging educational experience by supporting daily student services and school operations. The role involves clear communication, event coordination, student housing coordination, and general administrative support. The ideal candidate is organized, detail-oriented, proactive, and able to manage multiple responsibilities independently. This is a full-time, on-campus position.

Requirements

• High school diploma or equivalent.
• Strong attention to detail, including the ability to identify errors, verify information, and ensure documents and communications are accurate.
• Strong organizational skills and the ability to manage multiple responsibilities, deadlines, and recurring tasks.
• Excellent written and verbal communication skills.
• Strong customer service skills and a professional, approachable manner when interacting with students and staff.
• Ability to take initiative, work independently, and follow through on assigned responsibilities.
• Basic computer proficiency and the ability to learn and use administrative software.
• Dependability and accountability.

Nice To Haves

• Valid driver's license with a good driving record.
• Associate degree or relevant postsecondary education.
• Experience in office administration and proficiency with Microsoft 365 applications, including Excel, Teams, Outlook, and OneDrive.
• Experience coordinating events, preparing newsletters, or managing communications.
• Experience with graphic design, newsletter layout, or creating promotional materials and merchandise designs.
• Experience working with domestic and international students.

Responsibilities

• Provide professional, welcoming, and responsive service to students.
• Help maintain a positive learning environment by providing students with accurate information and timely assistance.
• Prepare weekly newsletters, maintain the campus calendar, and communicate school announcements.
• Plan and coordinate student and staff events, including monthly BBQs and graduations.
• Coordinate incoming student housing, manage monthly billing, and oversee apartment cleaning and preparation between students.
• Proctor student tests in accordance with school procedures and government requirements.
• Assist the administrative team with daily operations, organization, and other assigned projects.

Benefits

• Affordable health care benefits.
• Company 401(k) with match.
• Paid time off: 20 days in the first 2 years, 25 days after 2 years, and 30 days after 5 years.
• Company-paid life insurance and AD&D.
• Two-week sabbatical after 5 years.
• Discounted flight training.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED