Part-Time Student Support Services Assistant
Middlesex College•Edison, NJ
•$0 - $25
About The Position
This is a part-time position within the Registration Department, reporting to the Registrar. The assistant will provide crucial support to students regarding registration and records, process various requests, maintain student records, and assist with departmental reports and administrative tasks. The role involves direct communication with students, faculty, and staff, requiring strong organizational, computer, and interpersonal skills.
Requirements
- Associate degree
- Two (2) years’ experience in a customer-service-related position
- Strong administrative, organizational, and computer skills with knowledge of Microsoft Office
- Ability to deal positively with a diverse population
- Strong communication skills and the ability to make independent decisions
Nice To Haves
- Bachelor degree
- Bilingual (English/Spanish)
- Ability to work independently and within a team-oriented setting
- Ability to use discretion and judgment
Responsibilities
- Assists students with registration and records-related questions.
- Processes requests for records verifications and transcripts.
- Maintains, updates, and adjusts student records in accordance with College procedures/policies.
- Assists in the preparation of department reports.
- Communicates and provides support to department personnel.
- Researches financial/academic appeals, handles preparations and logistics of TAC meetings, and records decisions on student records.
- Coordinates document retention and purging in accordance with State/College retention policies.
- Maintains documentation, processes approved/denied appeals, and responds to all student inquiries regarding appeal process and decisions.
- Assists with the preparation of correspondence to students regarding appeal decisions and assists with compliance with court orders/subpoenas.
- Assists students with completion of Tuition Chargeback Forms, determines eligibility, processes documentation, and responds to all student inquiries regarding Tuition Chargeback process and decisions.
- Provides administrative support to the academic scheduling process.
- Provides e-mail and telephone coverage for Registration Office.
- Assists with commencement planning.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
