Student Support Associate (Part Time)

ACI Learning • Colorado Springs, CO

7d • Onsite

About The Position

Our Colorado Springs campus runs on the people at the front desk. This role is often the first face a student sees and the first voice they hear when something's not working right. If you like solving problems, keeping things organized, and making people feel taken care of, this is a role where that shows up every single day. You'll be the primary point of contact for students and visitors at the Colorado Springs campus, handling everything from a friendly greeting at the door to tracking down a missing transcript. Expect a mix of front desk hospitality, administrative work, direct student support, and basic Tier 1 technical troubleshooting across phone, email, chat, and in-person interactions.

Requirements

• High school diploma or equivalent
• 1-2 years of experience in student support, customer service, helpdesk, technical support, or administrative work
• Strong verbal and written communication skills
• Ability to manage multiple priorities and stay organized in a fast-moving environment
• Comfort handling sensitive or confidential information with discretion
• Proficiency with Microsoft Office and general web-based systems
• Basic technical troubleshooting skills and the ability to explain technical concepts to non-technical users
• Ability to work both independently and across teams
• Must be willing and able to work 3:30 pm to 10:00 pm MT on-site on our Colorado Springs campus.

Nice To Haves

• Associate's or bachelor's degree
• Experience with Salesforce, Zendesk, Docebo, or similar CRM, LMS, or student information platforms
• Previous helpdesk, technical support, or customer support experience
• CompTIA A+ certification or equivalent foundational IT certification
• Experience supporting users across multiple communication channels, including phone, email, chat, and in-person interactions

Responsibilities

• Greet visitors, answer questions, and keep the front desk and common areas running smoothly
• Process student documentation including training records, timesheets, certificates, and transcripts
• Respond to student questions about attendance, scheduling, learning platforms, student portals, and program requirements
• Provide Tier 1 troubleshooting and support for students navigating their student portal, online course content, and related systems
• Assist students through email, chat, phone, and in-person support channels to resolve common technical and account-access issues
• Monitor and audit attendance records, follow up on absences, and support makeup scheduling
• Maintain accurate student records in Salesforce and related systems
• Coordinate with instructors, compliance, IT, and other departments to resolve student issues and escalate technical concerns when appropriate
• Support classroom readiness, campus events, and general daily operations
• Participate in training to stay current on Salesforce, Zendesk, learning platforms, and other student support tools

Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
• Four weeks of paid parental or medical leave, so you can focus on what matters most.
• Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
• 401(k) retirement plan so you can invest in your future from day one.
• One free course each year after 90 days — advancing your skills is part of the job.
• Tuition assistance to support your continued education and professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED