Student Support Liaison
About The Position
The Student Support Liaison promotes student success by providing holistic, student-centered support across a variety of service areas. As a key point of contact, the role supports student persistence by proactively engaging students and helping remove barriers to their success. The liaison works closely with other university departments to resolve student inquiries in a timely and effective manner and contributes to a culture of care and engagement aligned with the institution’s mission and values. The role models the institution’s core values and helps foster a supportive and inclusive learning environment. It reports to Advising and Retention Services.
Requirements
- Bachelor's degree.
- At least 1 year of experience in higher education, customer service, or a related field.
- High-level interpersonal, communication, and problem-solving skills, with the ability to interact with all levels within the organization.
- Ability to work independently and as part of a team.
- Self-starter with the ability to prioritize effectively.
- Superior written and verbal communication skills.
- Ability to make sound decisions with minimal supervision and direction.
- Knowledge of higher education federal and state regulations.
Nice To Haves
- Exposure to Microsoft Word, Excel, Power BI, PowerPoint, and Copilot.
- Experience with Student Information Systems.
Responsibilities
- Respond to student questions and concerns and connect students with appropriate university resources.
- Collaborate with other departments to ensure a seamless and supportive student experience.
- Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
- Promote and support student opportunities and activities, including federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
- In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
- Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
- Serve as the point of contact for compliance audits.
- Identify opportunities and implement process and technology solutions that enhance the student retention journey.
- Develop and maintain knowledge of enterprise applications and business processes.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Health, dental, vision, life, and disability insurance.
- 401(k) retirement program with a 6% employer match.
- 15 days of paid vacation each calendar year.
- 12 paid holidays and 2 floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
