Student Support Liaison

Covista • Indianapolis, IN

7d • $23 - $25

About The Position

The Student Support Liaison promotes student success by providing holistic, student-centered support across a variety of service areas. The role serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and helping remove barriers to success. The liaison collaborates with university departments to resolve student inquiries effectively and contributes to a supportive, inclusive learning environment aligned with the institution’s mission and values. The position reports to Advising and Retention Services.

Requirements

• Bachelor’s degree.
• At least 1 year of experience in higher education, customer service, or related experience.
• Strong interpersonal, communication, and problem-solving skills, with the ability to interact with all levels within the organization.
• Ability to work independently and as part of a team.
• Self-starter with the ability to prioritize effectively.
• Knowledge of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to make sound decisions with minimal supervision and direction.

Nice To Haves

• Exposure to Microsoft Word, Excel, Power BI, PowerPoint, and Copilot.
• Experience with Student Information Systems.

Responsibilities

• Respond to student questions and concerns and connect students with appropriate university resources.
• Collaborate with other departments to provide a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities, including federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions about local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• 15 paid vacation days each calendar year.
• 12 paid holidays and 2 floating holidays.

What This Job Offers

• Job Type: Full-time