Student Success Team Lead

Campus•Austin, TX

72d•$72,000 - $82,000•Hybrid

About The Position

Campus is seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role.

Requirements

4+ years of experience in customer service, education, student support, or coaching/mentoring programs
3+ years of leadership experience, with a proven ability to manage and develop teams
Strong communication and interpersonal skills to build relationships with both students and staff
A data-driven mindset with experience using metrics to track performance and guide decisions
A passion for coaching, mentoring, and helping others succeed
Must be authorized to work in the U.S. without requiring new H-1B sponsorship. H-1B transfers and TN visas for eligible Canadian and Mexican citizens are supported.

Nice To Haves

Experience as a teacher, particularly at the high school level
Prior teaching experience or experience in the education sector or a mission-driven organization.

Responsibilities

Ensure coaches are building strong, meaningful relationships with their students
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
Support coaches in addressing challenges and improving outcomes
Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
Manage a small caseload of students to stay connected with the coaching experience and provide direct support
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
Act as a resource for your team, stepping in to manage escalated student concerns when needed
Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices.