Student Success Coordinator

Vanguard University Of So Cal•Costa Mesa, CA

23h•Onsite

About The Position

The Student Success Coordinator supports student retention and timely degree attainment for assigned students. Student Success Coordinators play a crucial role in shaping the educational journey of traditional undergraduate students and are responsible for advising students and serving as the primary contact for students in all aspects of program completion.

Requirements

Bachelor’s degree required from an accredited institution.
Strong interpersonal, written, and verbal communication skills with the ability to build supportive relationships and effectively communicate with students, faculty, staff, and families.
Ability to maintain confidential student records and exercise discretion in accordance with FERPA and University policies.
Alignment with and enthusiastic embrace of the mission, principles, and philosophies of Vanguard University and a lifestyle in consonance with its values.
Ability to sign and align with the statement of faith of Vanguard University.
Exceptional organizational skills and ability to manage tasks with a high level of accuracy.
Experience working with databases, student information systems, or other technology platforms used to maintain accurate records and monitor student progress.
Strong customer service orientation with the ability to build collaborative relationships with students, faculty, staff, and campus partners while working effectively both independently and as part of a team.

Nice To Haves

One or more years of experience in academic advising, student services, higher education administration, counseling, admissions, or a related student-facing role.
Working knowledge of student development, community engagement principles, and internships and career development.
Vibrant belief in Jesus Christ with ample evidence of personal discipleship.
Coursework in student success/higher education.
Experience with Ellucian programs such as Colleague and Degree Tracker.
Regular participation in worship and service within a local church community.

Responsibilities

Provides academic and career advisement and registration assistance for traditional undergraduate students including students’ understanding of degree requirements and options within their chosen major.
Conducts academic advising for semester schedule planning and graduation plans.
Participates in Academic Registration events for new and readmit students.
Advises students on academic policies and procedures (e.g, major/minor declarations, leave of absence, withdrawal, readmit processes, etc.).
Adheres to standardized year-round cycle of communication with student caseload and promotes deadlines noted therein.
Serves as the primary point of contact and liaison between the students and campus resources.
Assists students in navigating technological systems on campus.
Monitors the student registration process for their department caseloads, including but not limited to course enrollment, addressing student registration issues (e.g., requisites, the permission of the instructor, over 18 units, follow-up with part-time registered students, etc.).
Maintain appropriate administrative records (generally housed in campus systems, not paper) including individual student 4-year plans and registration checklists.
Maintains an ongoing understanding of student FERPA rights.
Monitors students in application for graduation process in conjunction with the Graduation Analyst in the Registrar’s Office
Maintains an ongoing understanding of university software related to student success and advising (e.g,. Ellucian Colleague, self-service, etc.).
Maintains an active presence on campus and is involved in student activities when appropriate.
Assess students’ academic readiness, advises the Chair regarding student needs for remediation and intervention, and recommends appropriate academic success strategies.
Proactively engages students and provides intervention or referrals for struggling students identified by the Academic Progress Reports, provisional admittance, and academic probation lists.
Monitor regularly distributed enrollment, retention, and other data reports from Director of Advising and/or Dean of Student Success.
Become proficient in the use of Degree Tracker and Vanguard tools to forecast, monitor, and ensure student persistence with the goal of increasing overall retention and completion rates.
Represents Student Success and Academic Services division at student recruiting, advising, and orientation events including presenting to prospective students.
Participates in related meetings with the relevant Schools/Departments and provides input on the student experience/feedback to department chairs as they consider curricular changes and create semester course schedules.
Work collaboratively with campus offices including Deans/Chairs of respective programs, Academic Resource Center, Disability Services, Office of the Registrar, and Office of Student Engagement, to develop adequate student support, strategic programming, and ongoing success and retention of traditional undergraduate students.
Facilitate communication with and advocate for assigned students with Financial Aid, the Office of the Registrar and Accounting Operations to ensure timely progress to degree.
Collaborate with Career Services on placement of students in research and internship programs, providing introductory career advisement based on academic major/minor.
Liaises with the Office of the Registrar for any questions regarding substitutions, waivers, transfer unit equivalencies, or degree audits.