Student Success Specialist

North Park University•Chicago, IL

10h

About The Position

The Student Success Specialist assists in developing, implementing, and assessing initiatives that support students through key academic transitions. The role fosters collaboration across campus and uses data-informed practices to improve student engagement, retention, and persistence. It also contributes to programs, services, and resources that help students build community, connect with campus resources, develop leadership skills, and navigate their academic journey toward graduation. The position is at North Park University, a Christian university affiliated with the Evangelical Covenant Church. North Park serves a diverse student population and is located in Chicago’s Albany Park neighborhood. The university’s mission is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

Requirements

Bachelor's degree required.
Ability to work effectively in a diverse, team-oriented work environment.
Competency working with diversity across dimensions including first-generation college status, race, ethnicity, immigration status, gender, sexuality, and ability status.
Strong written and verbal communication skills, including the ability to communicate with administrators, faculty, staff, students, and parents.
Excellent problem-solving, time-management, and project-management skills.
Ability to prioritize projects and tasks and assess and deploy resources.
Experience with assessment and best practices in student development or student affairs.
Prior experience working and collaborating with student leaders and stakeholders.
Appreciation for, personal commitment to, and ability to effectively articulate North Park’s mission to Christian higher education.

Nice To Haves

Master’s degree in higher education or a related field.

Responsibilities

Coordinate and facilitate student success programs, workshops, trainings, and engagement initiatives for students during critical transition periods.
Collaborate with faculty, staff, and campus partners to provide holistic support that promotes student engagement, academic success, belonging, retention, and persistence.
Recruit, hire, train, supervise, develop, and evaluate student leaders and peer mentors involved in student success initiatives.
Support the development, implementation, and expansion of the mentorship program through outreach, training, assessment, and strategic growth.
Develop, maintain, and promote online and in-person student success resources, toolkits, and educational materials for students, faculty, staff, and families.
Collect, analyze, and interpret program assessment data and key performance indicators; evaluate effectiveness and recommend improvements.
Collaborate on new student onboarding, transition, and orientation programs with campus stakeholders.
Teach or facilitate seminars, workshops, and presentations on academic success strategies, campus resources, leadership development, and student transitions.
Support special projects, strategic initiatives, and university-wide efforts related to student success, engagement, persistence, and graduation outcomes.
Perform other duties assigned by the Director of First Year Experience to advance student success and institutional priorities.