Student Success Program (SSP) Ambassador

Berklee College of Music•Boston, MA

5d•$18•Onsite

About The Position

Student Success Program (SSP) Ambassadors are student leaders who partner with faculty and staff to create a welcoming, engaging, and supportive community for Berklee Scholars Program and RISE First Generation participants. As peer mentors, facilitators, and community builders, Ambassadors help students navigate their transition to Berklee while fostering belonging, artistic exploration, and meaningful connections. Ambassadors serve throughout Pre-Orientation and the academic year, supporting the student community through mentorship, programming, and leadership development. This position is a developmental experience that prepares students to lead with purpose at Berklee and throughout their artistic and professional careers. Leadership within Student Success Programs (SSP) supporting both the Berklee Scholars Program and the RISE First-Generation Program is grounded in service, curiosity, and community. SSP Ambassadors develop the competencies to foster student success and strengthen the Berklee community through five core pillars: Community Building, Peer Mentorship, Group Facilitation, Student Success, and Professionalism.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer employment requires pre-registration for the upcoming fall semester (exception does not apply to fall or spring semesters).
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA (students in their first semester can work without an official GPA).
Federal Work Study students may apply.
In good disciplinary standing.
Must be located in the U.S.
Meet Berklee's Satisfactory Academic Progress (SAP) standards.
Minimum of 3.0 or higher GPA at the time of application.

Nice To Haves

Familiarity with software such as, but not limited to: Content creation: Canva, Adobe Express, Instagram, CapCut
Familiarity with software such as, but not limited to: General Office: Google Suite, including spreadsheets, Slack, Zoom, and Asana
Possess strong campus knowledge; be reliable, adaptable, approachable, and clear in all communication.

Responsibilities

Conduct group mentor meetings with assigned BSP and RISE students.
Assess student needs and help them develop short- and long-term goal plans.
Document all mentorship sessions via the Interaction Report Form.
Escalate student concerns and voice personal training needs to the Program Manager.
Act as a mandated reporter, model conflict resolution, and serve as a liaison between students and SSP.
Serve as a TA for academic, co-curricular, and leadership sessions.
Assist staff and faculty with syllabus planning, course content, and logistics.
Facilitate group discussions and workshops, ensuring diverse ways of engaging are honored.
Provide feedback to Program Managers regarding student engagement during sessions.
Support Pre-Orientation (Aug 15–22) and National First-Generation Celebration Week (Nov 2–6), alongside year-round programming.
Assist with logistics (setup, teardown, check-in, and AV support), arriving 30 minutes early and staying 30 minutes late.
Represent SSP at orientation, receptions, workshops, and panels.
Participate in program development working groups to improve SSP initiatives.
Maintain a professional presence and monitor attendee needs during events.
Design and execute specific Peer Leader events focused on peer-to-peer connection.
Create promotional copy, photos, videos, and templates using basic AV equipment (iPads/microphones).
Collaborate with Program Managers to execute semester-long social media plans for BSP and RISE audiences.
Manage live social media engagement, including Instagram takeovers and challenges.
Cross-promote relevant events and resources from other Berklee departments.
Regularly use SSP project management and communication tools to stay informed and collaborate.
Participate regularly in community outreach and student engagement efforts.
Run on- or near-campus errands to support daily program operations.
Perform other duties as assigned by SSP Managers.