Student Success Intern, upliftED

United Way•Orlando, FL

11d•Hybrid

About The Position

Serve in a Near-Peer capacity by providing individualized guidance and support to students throughout the college and career planning process, including pathway development, application assistance, financial aid navigation, and progress monitoring. Strengthen student success by engaging families, collaborating with program leadership, and helping identify and remove barriers to support post-secondary readiness and achievement.

Requirements

Current college student enrolled in a 2-year or 4-year undergraduate degree program.
Completed at least 24 college credit hours with a minimum 3.0 GPA.
A strong understanding of the college selection and admissions process, financial aid, scholarship application processes, and the U.S. higher education system.
Ability to commit to a regular work schedule of a minimum of 10 hours and a maximum of 15 hours per week.
Available to work during high school hours and after-hours events, as needed.
Intermediate experience with Microsoft Office required.
Ability to edit, complete, and assemble reports.
Attention to detail and accuracy.
Ability to work independently with minimal supervision required.
Strong communication skills, both written and orally, required.
Ability to utilize organizational skills effectively.
Must have access to a secure laptop with private, secure, and stable high-speed internet connection.
Must have access to a quiet, confidential workspace.

Nice To Haves

Customer service skills and experience preferred.
Analytical skills preferred.
Ability to multi-task and work in a fast-paced environment.
Strong proofreading skills preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Guide students through the college placement process by developing individualized college and career pathway plans.
Schedule student meetings and facilitate group activities that advance pathway goals.
Support students in identifying best-fit post-secondary options through goal-setting, exploration, and program research.
Assist students and their parents or guardians with FAFSA completion, scholarship identification, and other financial aid processes.
Engage parents or guardians to clarify program expectations, strengthen understanding of the enrollment process, and address questions or concerns.
Provide guidance that helps students make informed decisions about their future while encouraging ambitious goals.
Assist students with preparing personal statements, essays, applications, and interviews by reviewing materials and offering feedback.
Monitor and track student progress on pathway tasks, milestones, deadlines, acceptance letters, enrollment steps, and FAFSA submission.
Communicate with the Coordinator or Program Manager regarding student progress, challenges, and support needs.
Participate in training sessions, workshops, college visits, and panels as needed.
Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.
Contribute to overall organizational success by performing other duties and responsibilities as assigned.