Student Intern

City of Elk Grove•Elk Grove, CA

2d•Onsite

About The Position

The City of Elk Grove is seeking motivated and engaged college students to serve as IT interns within the Information Technology department. Successful candidates will demonstrate a strong interest in developing practical technical skills and gaining hands-on experience in the municipal IT environment. Interns will work closely with City staff to support daily technology operations while learning industry best practices. This is a temporary position expected to last approximately six months, with up to 25-30 hours of work per week, during regular business hours. This position is not eligible for any benefits beyond those required by law.

Requirements

Must be enrolled in a college, university, or technical or certificate program and demonstrate a minimum grade point average of 2.5.
Techniques for identifying problems and effective problem-solving techniques.
Principles of business writing and basic report preparation
Mathematical principles.
Basic record keeping and filing principles.
Basic principles and methods of public administration
General administrative procedures applicable to a professional environment.
Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
City and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Perform a variety of responsible and difficult duties and activities of a general and specialized nature in support of the assigned department, division, or program area.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and departmental policies and procedures.
Participate in researching, compiling, analyzing, and interpreting data.
Participate in the preparation of a variety of reports.
Perform routine mathematical calculations.
Plan and organize work to meet changing priorities and deadlines.
Understand and carry out oral and written directions.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, press, or other agencies.
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Nice To Haves

Eagerness to learn new technologies, IT systems, and industry best practices.
Basic understanding of IT concepts, including hardware, software, networking, and troubleshooting.
Strong problem-solving skills with the ability to research technical issues and deliver clear, effective solutions to end users.
Excellent communication and interpersonal skills, with the confidence to ask questions, collaborate with team members, and continuously learn.
Ability to create clear, step-by-step documentation that enables others to easily reproduce solutions and follow technical processes.
Some internship assignments may require specific program experience.

Responsibilities

Participates in the collection, compilation, and analysis of information from various sources on a variety of specialized topics related to assigned programs; participates in the preparation of reports to present and interpret data and make and justify recommendations based on research and/or analysis.
Conducts research and prepares reports, surveys or other materials.
Participates in special projects as assigned; assists in planning, coordinating and implementing assigned programs and events; assists in monitoring assigned programs.
Operates a variety of office equipment including a computer, copier, and facsimile machine.
Utilizes various computer applications and software packages; develops, enters data, maintains, and generates reports from a database or network system; designs, maintains, and utilizes data to develop reports using spreadsheet software; creates, formats, and revises charts, graphs, flowcharts, worksheets, booklets, brochures, and forms using word processing software.
Performs related duties as assigned.