Student Success Coordinator, YU Global

Yeshiva University•New York, NY

7d•$65,000 - $75,000

About The Position

The Student Success Coordinator supports YU Global’s student success initiatives by building and maintaining meaningful, consistent relationships with students from the point of deposit through graduation. This role provides high-touch, proactive support before registration, during onboarding, and throughout the student lifecycle, including guidance and coordination related to course registration to promote timely enrollment and academic progress. This position reports to YU Global’s Director of Student Success and Enrollment Management. The Coordinator focuses on proactive engagement, relationship management, and tracking student progress to identify needs early, mitigate risk, and support persistence. The role partners closely with academic and administrative teams and escalates complex student concerns to ensure coordinated and timely intervention.

Requirements

BA or BS degree; MA preferred
Minimum of 2 years of experience working with higher-education online learners in student services, academic advising, or related field
Familiarity with student information systems, LMS platforms, and CRM tools
Student-centered relationship mindset and advocacy
Clear, professional, and empathetic communication
Strong organizational, communication, and follow-through skills.
Proactive problem-solving with the ability to collaborate across teams

Responsibilities

Build and maintain consistent relationships with students from deposit through graduation, serving as the primary point of contact for student support needs, reaching out proactively, and responding empathetically
Adapt communication strategies and systems to support students at various stages of the academic journey
Guide students through the registration process each term, monitoring progress and following up to ensure timely, accurate enrollment
Help students understand course sequencing, schedules, and program requirements in coordination with academic teams
Troubleshoot common registration barriers and coordinate with university departments as needed
Support onboarding and orientation processes for newly enrolled students, reinforcing academic expectations/policies and course/program pacing, in collaboration with academic teams
Ensure students have access to and understand key resources, timelines, and course/program requirements
Track student engagement indicators (log‑ins, participation, assignment submission) to identify patterns of disengagement, and initiate outreach early
Document student interaction, concerns, and interventions in designated systems
Escalate at-risk student concerns to the Director, Program Coordinator, faculty, or other stakeholders as appropriate
Collaborate with faculty, program coordinators, and academic leadership to support student success
Assist with reports related to engagement, retention, and student experience
Support the development of student-facing resources and workflows