Student Success Coordinator
About The Position
The individual in this role acts as a shepherd for Wesley Seminary students. It is expected that the position will proactively reach out to students to ascertain their academic, physical, financial, emotional, and spiritual health and how these forms of health are influencing their ability to succeed at Wesley Seminary. This position will then work with the various seminary and university departments to support the student when these areas negatively affect the student’s ability to succeed. Additionally, this position serves students as they navigate their academic journey including all registration changes.
Requirements
- Superior oral and written communication skills in English
- Excellent computer skills with working experience in a variety of applications, especially Word and Excel
- Ability to relate and interact well with pastors, ministerial students, Seminary faculty/staff, and IWU community
- Excellent organizational skills
- Ability to maintain confidentiality and compliance with FERPA laws
Nice To Haves
- Master's degree preferred
- Minimum of three (3) years of experience in office settings preferred
Responsibilities
- Advise students regarding scheduling changes – understand drop/add, registration, billing, refund policies
- Schedule plan and register students for course load, process any registration changes
- Process permanent withdrawals/suspensions/administrative withdrawals including utilizing the withdrawal processor, ending of cluster, ending of advisor, and notification in Student Remarks
- Process Leave of Absence (LOA) requests
- Monitor, update, change anticipated graduation date as registration changes occur in order to identify potential graduates for each conferral
- Use outreach time table to communicate to students about upcoming graduation date, registering for graduation, ordering cap and gown
- Certify for graduation
- Regulate and enforce Seminary Engagement Policy with all students via IT developed engagement report and communication with professors
- Communicate with students regarding lack of engagement
- Administratively withdraw students who have violated engagement policy
- Track administrative withdrawals for repeat offenders
- Any other duties as assigned, requested, or needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
