Student Success Coach

ACCEL Schools • Akron, OH

9d • $42,000 - $52,000 • Onsite

About The Position

ACCEL Schools is hiring a highly qualified Student Success Coach at Akron Preparatory School in Akron, Ohio. Akron Preparatory School is a public charter school providing K-8th grade students with a well-rounded, college prep education. The Student Success Coach manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and guidelines. The Student Success Coach serves as the primary contact for new students and families, communicating frequently and addressing questions or concerns to ensure a strong start to school. This role also provides oversight of educational interventions and supports to targeted student populations to assist with increased engagement, student learning outcomes, and successful completion of school (or grade level standards).

Requirements

• Bachelor’s Degree in Education, Social Services, Related Field
• 2+ years of experience in the K-12 educational setting
• Experience working with at-risk preferred.
• Proficiency in Microsoft Office and Google Suite Products
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality.
• Demonstrates a reliable, dependable, and trustworthy work ethic.
• Ability to manage difficult or emotional client situations
• Ability to make sound judgments after all available information has been gathered or communicated.
• Demonstrates a mature attitude and insight into matters affecting department, self and/or company welfare.
• Excellent written and oral communication skills.
• Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently.
• Customer service oriented
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members.
• Prior administrative assistance experience preferred.
• Prior experience working in a school setting preferred.
• Ability to work independently and contribute to a team
• Understanding and ability to manage confidential information
• Ability to lift 25 lbs.
• Ability to pass federal and state criminal background checks

Nice To Haves

• Experience working with at-risk preferred.
• Prior administrative assistance experience preferred.
• Prior experience working in a school setting preferred.

Responsibilities

• Support new and returning students and families through the onboarding process and completion of required tasks
• Maintain weekly open office hours/help sessions to support new students and families
• Make welcome calls (in coordination with homeroom teacher)
• Follow up on non-completion items for new students
• Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
• Participate in the Admissions Counseling process for applicants and students
• Review transcripts
• Assist students and families with course selection
• Answer questions about the school program
• Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
• Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
• Provide academic supports when needed
• Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
• Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
• Contact parents weekly to provide updates on student progress.
• Work in Partnership with teachers and parents on evaluation of student progress and implementation of student objectives
• Conduct conferences with parents and students, both in person and over the phone as needed
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate the development of pertinent professional development activities
• Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
• Schedule face to face meetings with students bimonthly at regional locations
• Act as Mentor to assigned group of students
• Perform other duties as assigned

Benefits

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations
• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance
• Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level