Student Success Coach - Enrollment and Retention
About The Position
The Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Student Success Coach (Retention Specialist, AE107). This is a 12-month, full-time position that reports to the Assistant Director of Success Coaching and One Stop. The Student Success Coach will offer holistic student support and guidance with navigating college life. Student Success Coaches will offer and provide individualized meetings and identify resources that support student success at UW-Whitewater academically, personally, socially, and professionally. Student Success Coaches assist students with developing college life skills, help students feel more confident in their abilities, and become more knowledgeable about the resources available to them at UW-Whitewater. Success Coaches are a primary point of contact that can support, challenge, and hold students accountable through Student Success Coaching sessions. Success Coaches also are a key point for student referrals to other student support services which a Success Coach may not be an expert in. Success Coaching appointments are customized to meet the individualized needs of students and may include topics such as goal setting, time management, organization, stress management, study skills, and helps students identify resources available to them both on and off campus.
Requirements
- Earned master’s degree.
- Minimum of five years of experience in a higher education setting such as Admissions Office, Academic Advising Office, Registrar’s Office, Dean of Students Office, academic department, or relatable areas in student support, with at least two years of advising or Success Coaching experience.
- Demonstration of excellent organizational, communication, presentation, and interpersonal skills.
- Ability to work independently and as a member of a team.
Nice To Haves
- Earned master’s degree in higher education or closely related field.
- Five or more years of advising in a higher education or related experience in student support services.
- Knowledge of student information systems and document management systems, including PeopleSoft and Navigate EAB.
- Commitment to developing an inclusive and collaborative work environment among faculty, staff, and students.
- Commitment to a student-centered approach with the ability to work with a diverse population.
Responsibilities
- Meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.
- Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided using the university’s chosen methodology in the focus areas of development (attainment or leaning outcomes, skills & competencies, student engagement & belonging, career preparation, academic achievement & persistence).
- Assist with students’ career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them.
- Assist and support all University retention related efforts and implement new interventions to increase student retention within the Success Coaching program.
- Provide appropriate, accurate, and timely referrals for students.
- Maintain confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.
- Maintain university-wide and college-specific knowledge of relevant policies, procedures, and resources.
- Engage in and implement Success Coaching best practices.
- Assist with programming across campus, including but not limited to Student Orientation, Advising and Registration (SOAR), Warhawk Preview Days, New Student Seminar, Warhawk Welcome.
- Support summer bridge programs and activities, to best model student success coaching and cross-training opportunities.
- Develop and maintain professional contacts with comparable UW units, businesses, education institutions, and vendors.
- Collaborate with academic advisors and other university stakeholders to support student success.
- Serve on university committees that support student success.
- Perform additional duties as assigned.
- Partners with academic advisors, faculty, staff, students, and administrative personnel to track analytics, and help identify risk indicators to support data-informed retention and transfer strategies
- Adheres to the established plan of operation, curriculum, process policy, program procedures, and all other related federal regulations
- Monitors, plans, and facilitates student academic progress, student programming, and success plans
- Communicates, assists, and monitors progress of students
- Makes recommendations to improve retention efforts
- Advocates for campus-wide retention initiatives
- Provides referrals to appropriate campus resources
- May assist with Free Application for Federal Student Aid (FAFSA) completion and/or provide financial aid/scholarship information
- Maintains accurate student records including contact logs, case notes, and files
Benefits
- Excellent benefit package
- UW System Employee Benefits Brochure
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
