Student Success Center Coordinator

Blue Ridge Community College•Flat Rock, NC

5d•Onsite

About The Position

The chief purpose of the Student Success Center Coordinator is to oversee the operations of the Center, ensuring quality service for all students using the Center. This role involves developing, implementing, and coordinating all programs within the Student Success Center, including staff selection, hiring, training, and supervision. The coordinator is responsible for researching best practices for learning centers, liaising with other colleges to establish state-wide best practices, and collaborating with faculty on implementation. They will also develop and implement supplemental materials for tutoring, provide support to student success efforts, and communicate services to stakeholders. Data collection, reporting, and outreach to other programs are key aspects, as is collaboration across campus for academically at-risk students, including early intervention and workshops. The role serves as a liaison between the tutoring center and faculty, organizes specific courses, and empowers students to become lifelong learners. Developing tutor training processes, submitting reports, managing supplies, and ensuring compliance with college and agency policies are also essential duties. The position may involve serving on committees and performing other assigned tasks.

Requirements

Master’s degree required.
Minimum three years of experience in an academic setting, preferably a community college setting.
Experience teaching student success courses, and or experience in tutoring.
Possess strong personal and professional integrity, effective verbal and written communication skills, and a commitment to safety.
Proficiency using Microsoft Office Suite or similar products, database systems, College email and website, and other computer applications associated with the position.
Ability to deal effectively with students, faculty, staff, and the public.
Knowledge of budget preparation, monitoring, and administration.

Responsibilities

Provide leadership and consistency to the Student Success Center
Develop, implement, and coordinate all programs in the Student Success Center including the selection, hiring, training, and supervision of staff for center operations
Research best practices for learning centers, liaise with other colleges to determine state-wide best practices for Student Success Center (college learning centers) and collaborate with other faculty on implementation
Research, establish, develop, and implement supplemental materials for tutoring purposes
Provide support to student success efforts at the college
Provide information to college and community stakeholders regarding Student Success Center services, activities, needs, etc.
Develop and implement assessment and action plans
Collect and report data as needed
Provide outreach to other programs to determine ways the Student Success Center can meet the needs of BRCC students
Collaborate across campus to provide services for academically at-risk students, including early intervention referrals and workshops (math, English, library skills, study skills, etc)
Serve as a liaison between the tutoring center and faculty and collaborate with faculty to offer faculty tutoring within the center
Class visits to ensure that students and faculty are aware of the Student Success Center and its services
Work with IT as needed to meet the needs of the Student Success Center
Organize and manage DRE 096/MAT 050 courses in the Student Success Center
Empower students to become lifelong learners and succeed in their academic, professional, and personal pursuits
Develop and implement a training process for tutors
Create and submit all reports for the Center in a timely manner
Create forms and update forms when needed
Inventory supplies and place orders when needed
Contact BRCC personnel when there are problems (e.g., IT, maintenance).
Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.
Implements college policies and procedures.
Serves on committees in support of the College’s mission.
Performs other tasks as assigned.