Coordinator, Student Success

Highland Community College•Freeport, IL

1d•Onsite

About The Position

Highland Community College is seeking a student-focused and innovative Coordinator, Student Success to lead and strengthen academic support initiatives that promote student achievement and retention. This full-time position plays a vital role in developing programs and interventions that empower students, especially those at risk, to succeed academically and persist toward their educational goals.

Requirements

Master’s degree in developmental education or a related field (required)
Minimum of three (3) years of experience in assessing student learning needs or related work
Equivalent combination of education and experience may be considered
Knowledge of learning theory, instructional techniques, and curriculum development
Understanding of student assessment practices and retention strategies
Experience working with a diverse student population
Ability to supervise and evaluate staff effectively
Strong data analysis skills and ability to use findings to drive program improvements
Proficiency in computer systems and educational technologies
Excellent written, verbal, and interpersonal communication skills
Strong presentation and public speaking abilities
Ability to build and maintain relationships across a wide range of stakeholders
Sound judgment, professionalism, and commitment to student success

Nice To Haves

Ability to obtain certification to administer Pearson VUE, CLEP, and DSST exams within 3-6 months of hire (preferred)

Responsibilities

Provide leadership in developing and implementing a comprehensive academic support system in collaboration with the Director, Retention and Learning Services.
Support retention initiatives by working directly with at-risk students, including those on academic probation or financial aid warning status.
Manage and coordinate the Early Alert system, including referrals, student outreach, and collaboration with faculty.
Develop individualized learning strategies to help students become resilient and successful learners.
Lead the First Year Experience (FYES / LIBS 199) program by developing curriculum, selecting materials, coordinating logistics, and guiding program assessment.
Chair the FYES Advisory Committee and oversee continuous program improvement.
Teaches one contact hour FYES course each semester, deliver workshops, and monitor student progress.
Supervise, train, schedule, and evaluate FYES instructors and Supplemental Instruction staff.
Serve as the primary liaison to faculty and academic departments for student support programs.
Support Testing Center operations, including administering tests.
Collect, analyze, and report data related to Early Alert, FYES, and Supplemental Instruction to inform decision-making.
Research and implement best practices in student success programming.
Promote academic support services campus-wide to increase awareness and participation.
Collaborate across departments to enhance communication, efficiency, and shared institutional knowledge.
Perform other duties as assigned.