Part-Time Technician

Hillsborough Community College•Brandon, FL

9d•Onsite

About The Position

The Brandon Campus is seeking a Part-Time Student Services Technician to provide administrative and student support, with a primary focus on ensuring continuity of the First-Time Hawk Orientation program. The technician serves as a backup presenter and facilitator when the full-time Orientation Specialist is unavailable, helping incoming students receive timely and consistent orientation services. The position also supports daily Student Services operations by helping students with registration, password resets, Hillsborough College applications, student forms, and other enrollment-related activities. The role is intended to improve operational efficiency, reduce student wait times, and enhance the student experience. This is an on-campus position at the Hillsborough College Brandon Campus and requires in-person assistance to students, faculty, and staff. Remote, telecommuting, and hybrid arrangements are not available unless expressly authorized under institutional policies. The position works up to 29 hours per week, with scheduling determined by operational needs and orientation coverage requirements. Flexibility is essential, especially during peak registration periods and when the full-time Orientation Specialist is unavailable. The selected candidate must successfully complete a Level II criminal background check, including fingerprinting. Hillsborough College participates in the US E-Verify program and is an Equal Opportunity Employer. Veterans and eligible spouses may receive preference under the Veterans' Preference Law; applicants claiming preference must submit Form DD214 with their application.

Requirements

High school diploma or equivalent.
Strong interpersonal, communication, and public speaking skills.
Ability to present information clearly and effectively to groups of students.
Proficiency with computers and willingness to learn institutional systems, including Workday and Etrieve.
Ability to manage multiple tasks in a fast-paced, student-centered environment.
Demonstrated commitment to professionalism, confidentiality, and quality customer service.
Flexibility to work according to operational needs and provide orientation coverage, particularly during peak registration periods and when the full-time Orientation Specialist is unavailable.

Nice To Haves

Experience in customer service, administrative support, student services, or a related field.

Responsibilities

Present and facilitate First-Time Hawk Orientation sessions when the full-time Orientation Specialist is unavailable.
Help prepare orientation materials, presentations, student communications, and attendance records.
Guide incoming students through college resources, enrollment requirements, academic expectations, and available student support services.
Provide additional orientation coverage during peak enrollment periods as needed.
Assist students with course registration and navigating Workday Student.
Help students with password resets, account access, and multifactor authentication troubleshooting.
Assist prospective students with completing and submitting Hillsborough College admission applications.
Guide students through completing and submitting Student Forms using the Etrieve platform.
Assist with general enrollment questions, student record inquiries, and basic registration troubleshooting.
Provide student intake, customer service, and administrative support in the Brandon Welcome Center.
Refer complex student concerns to appropriate Student Services personnel.
Maintain accurate records and protect student information in accordance with FERPA and institutional policies.