HYBRID - STUDENT SERVICES SPECIALIST

University of California, Irvine•Irvine, CA

2d•Hybrid

About The Position

The Division of Enrollment Management is a key campus thought partner that provides collaborative leadership in university-wide efforts, utilizing systematic, innovative, and synergistic approaches to leverage a data-informed enrollment strategy to improve market distinctiveness, and execute the campus strategic plan. The division comprises the offices of Enrollment Management, Financial Aid & Scholarships, University Registrar, and Undergraduate Admissions. The mission of the University Registrar is to provide academic support services in an atmosphere of prompt, accurate, and friendly service to the campus community through practices consistent with the mission and values of the university. The Office is responsible for maintaining student records, issuing reports of grades, and distributing official publications.

Requirements

Ability to apply policies, regulations, and procedures to a variety of individual student situations and determine appropriate record outcomes.
Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Ability to assess processes and implement improvements.
Strong organizational skills and ability to prioritize work and meet deadlines.
Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.
Thorough knowledge of common University-specific computer application programs and productivity software.
Ability to work independently, exercise sound judgment, and follow through on assignments with minimal supervision.
Ability to work with people from diverse cultures. Utilizes excellent constituent service skills with all interactions.
Strong ability to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies.
Bachelor's degree in related area and / or equivalent experience / training
3-5 years in related area and/or equivalent experience

Nice To Haves

Thorough knowledge of policies, regulations, and practices related to student records services, academic record maintenance, registration, enrollment, and special academic programs.
Thorough knowledge of University policies, procedures, and applicable federal and California laws pertaining to student privacy, confidentiality, and access to student information.
Thorough knowledge of particular Registrar core functions (e.g., degree requirements, special enrollment, veterans' benefits, and residency).
Thorough knowledge of the enrollment procedures, registration requirements, deadlines, and record-keeping practices associated with Intercampus Visitor and Exchange Programs, Simultaneous Enrollment, UC Washington Center, UC Sacramento Academic Internship Programs, Joint Programs with other UCs, and Joint Ed.D. Programs with California State Universities.
Knowledge of campus organizational structures and functions and the ability to identify appropriate resources and referral points across the University.

Responsibilities

Working independently under general supervision using professional Registrar student record based concepts, manages records area within Office of the University Registrar.
Coordinates and assigns duties related to academic record changes (grades, majors, and so forth) and transcript and verification services.
Responsible for academic records changes such as grades, majors, honors-related entries.
Independently responsible for special and joint programs such as Intercampus Visitor and the UC/DC Academic Internship programs.
Provide academic support services for students, faculty, staff and the public in person and by telephone.
Respond to inquiries regarding registration, records, enrollment, and University, Senate and campus policies and procedures.