Student Services Specialist

Umpqua Community College • Roseburg, OR

9d • Onsite

About The Position

Help students find the resources they need to succeed! At Umpqua Community College, we know that sometimes the biggest barrier to reaching a student's goal isn't motivation—it's knowing where to find the right support. We're looking for a Student Services Specialist who can help students navigate those barriers and connect them with funding, resources, and opportunities that keep them moving forward. You'll work directly with students to identify available funding, provide career and college coaching, build mentoring relationships, and connect students with campus and community resources. This is a relationship-driven position. You'll have the opportunity to get to know students, understand what's standing in their way, and help connect the dots between their goals and the resources available to them. Come be part of a team that helps students get from “I don't know how” to “I did it!”

Requirements

• Associate degree or equivalent combination of education and relevant work experience.
• Demonstrated knowledge of grant tracking, reporting, and accounting.
• Proficiency with spreadsheet, word processing, database, or similar software.
• Experience developing and presenting seminars, workshops, or trainings.
• Experience working with students and developing effective mentoring relationships.
• Demonstrated experience working with individuals from diverse social, economic, academic, and cultural backgrounds.
• Current Oregon driver's license and good driving record.
• Willingness and ability to provide personal transportation for work-related activities.

Nice To Haves

• Bachelor's degree in a related field.
• Experience working in higher education or student services.
• Experience working with unemployed or under-employed individuals, low-income populations, veterans, re-entry populations, individuals with disabilities, dislocated workers, English Language Learners, GED students, immigrants, or first-generation college students.
• Experience in case management, crisis intervention, employment services, recruitment, workforce training, social work, or a related field.
• Experience working with workforce systems, programs, and community resources.

Responsibilities

• Connect eligible students with available funding through SOWIB and other assigned funding sources.
• Develop and maintain required grant paperwork, tracking systems, student files, and documentation.
• Prepare and submit required reports accurately and by established deadlines.
• Monitor grant requirements, including SOWIB/WIOA/ETPL requirements and updates.
• Coordinate regularly with state agencies, grant partners, and workforce organizations; attend required meetings.
• Monitor grant-related expenditures and assist with budget tracking.
• Develop collaborative relationships with academic programs, Student Services departments, community organizations, and other partners.
• Conduct outreach and recruitment at campus and community events to promote available funding opportunities.
• Regularly review the ETPL list to ensure UCC awards are offered appropriately.
• Serve on the Student Services Funding for Students Task Force.
• Maintain accurate computerized data files and prepare summaries and reports as needed.
• Schedule meetings and gather information needed to support assigned programs.
• Identify students who may qualify for available funding and assess eligibility based on program requirements.
• Monitor student progress and intervene when appropriate to support successful outcomes.
• Help students access funding and other resources that reduce barriers to education.
• Provide individualized career and college coaching, mentoring, and support.
• Assess student needs and connect students with appropriate internal and external resources.
• Work with campus staff and departments to coordinate student support.
• Maintain accurate records of student contacts, services, progress, and outcomes in designated databases and spreadsheets.
• Maintain student records and documentation in accordance with UCC and grant requirements.
• Prepare required student data and program reports.
• Provide presentations, workshops, and outreach related to available resources and funding opportunities.
• Answer phones and assist with general Student Services activities as needed.
• Support a clean, healthy, and professional work environment.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree