Student Services Specialist

University of Arkansas for Medical Sciences•Little Rock, AR

1d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. Department: FIN | Student Fin Srvs Admin Department's Website: Summary of Job Duties: Experienced financial services professional with expertise in student loan servicing, account collections, financial reconciliation, and regulatory compliance. Skilled in processing loan payments, managing deferments and cancellations, maintaining accurate financial records, and conducting collection efforts for student loans and tuition accounts. Proficient in reconciling financial data, monitoring program compliance requirements, updating policies and procedures, and generating reports to support financial operations. Strong administrative, customer service, and organizational skills with a proven ability to manage multiple responsibilities while maintaining accuracy and attention to detail.

Requirements

Bachelor's degree in arts, Business or related field of study plus three (3) years of administrative/clerical experience within an office environment OR High School Diploma/GED plus seven (7) years of administrative/clerical experience.
Workday Student experience preferred.
Proficient in Microsoft - excel, word, power point, etc.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Workday Student experience

Responsibilities

Posts student loan payments, manages the advance files, sends/posts deferments, cancellations and paid in full letters.
Processes weekly allocations from our loan/billing servicer, ECSI.
Manually updates the exit status for students separating from the UAMS Rural Practice Programs.
Oversees management of the Rural Practice and Primary Care program compliance requirements.
Performs internal collection efforts for campus-based loan programs as well as UAMS student tuition/fee charge collections.
Assists the Financial Analyst with campus-based monthly loan reconciliations and cashflows.
Performs collection agency monthly reconciliations.
Maintains and updates SFS policies and procedures for changes in processes and compliance updates.
Answers phones, manages the filing system, sorts, processes and logs mail, scans paid in full documents and responds to emails.
Runs month-end reports for reconciliations.
Assists with special projects and other duties as assigned.