Student Services Specialist-Enrollment Management

University of Tennessee • Memphis, TN

6d • Onsite

About The Position

The Student Services Specialist 3 is a cross-functional position with joint responsibilities in the Office of Registrar and the Office of Admissions. This position plays a vital role in facilitating seamless student experiences by processing transfer credit, transcript requests, degree verifications, and enrollment verifications. This position serves as a key point of contact for current students, former students, and various stakeholders seeking essential documentation and information.

Requirements

• High School Diploma or GED. (TRANSCRIPT REQUIRED)
• Four (4) years of office experience; OR Associates Degree and two (2) years of experience; OR a combination of education and experience to equal four (4) years.
• Knowledge of spreadsheets and database applications; student information system.
• Excellent customer service, organizational, and strong computer and word processing skills.
• Solid proofreading/editing, strong grammatical and writing skills, and strong written and verbal communication and diplomacy.
• Skills in general business administration.
• Ability to be flexible and work efficiently and effectively in a fast-paced environment.
• Ability to maintain confidentiality and exercise professionalism.

Nice To Haves

• Experience in higher education preferred.

Responsibilities

• Reviews and analyzes academic transcripts from domestic and international institutions; evaluates coursework, grades, credit hours, and degree conferral in accordance with institutional and regulatory guidelines.
• Determines transfer credit eligibility and equivalencies using established policies and articulation agreements.
• Identifies discrepancies, inconsistencies, or potential fraud in academic records and escalates concerns as appropriate.
• Addresses inquiries from current students and alumni regarding transcript requests, processing times, and related matters.
• Utilizes the enrollment reporting system, such as the National Student Clearinghouse, to fulfill degree verification requests from external entities.
• Ensures the secure production of transcripts in compliance with university policies and regulations.
• Maintains comprehensive documentation of all transcripts, degree verification, and enrollment verification activities.
• Ensures compliance with FERPA and other applicable privacy and confidentiality regulations.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED