072408 Student Services Program Coordinator II (Academic Advisor)

Greenville Technical College•Grenville, SC

7d•Onsite

About The Position

Greenville Technical College is seeking to add three new academic advisors to its growing advising team. In this challenging role, the academic advisor will support the AAD - Academic Advising Dept department. The advisor will provide personalized, one-on-one academic advising to students, helping them navigate their educational pathways using the Appreciative Advising model and a Guided Pathways framework. This includes assisting students in understanding degree requirements, developing academic plans, exploring career opportunities, selecting courses, monitoring academic progress, and identifying co-curricular involvement. The advisor will manage a caseload of 200-400 students, conduct check-ins at key credit hour milestones, identify at-risk students, and provide targeted interventions and referrals to campus resources. They will utilize various advising and student success technologies, including a Student Information System (SIS), degree audit tools, and advising platforms. The role involves supporting students through the enrollment process, providing guidance on course registration and program selection, and assisting with academic deadlines. Advisors will also participate in college events and extended hours during peak enrollment periods. Regular training and professional development are expected to stay current on advising trends, best practices, institutional policies, and emerging technologies. Collaboration with faculty, staff, and other campus departments is crucial for a holistic approach to student support. The advisor will represent advising on college committees and contribute to the improvement of the Guided Pathways framework. Ongoing professional development, including attending conferences and workshops, is expected, as is contributing to the professional community by sharing best practices.

Requirements

Bachelor's degree
Experience in student services programs

Nice To Haves

Master's degree
2+ years student services experience

Responsibilities

Provide personalized, one-on-one academic advising to students following the Appreciative Advising model and Guided Pathways framework.
Assist students in understanding degree requirements, developing academic plans, and exploring potential career opportunities.
Offer guidance on course selection, academic progress, and opportunities for co-curricular involvement.
Manage a caseload of 200-400 students, maintaining detailed records of interactions, academic progress, and personal concerns.
Conduct check-ins with students at 15, 30, and 45 credit hours earned.
Monitor student progress through regular interactions, identify at-risk students, and provide targeted interventions.
Utilize case management strategies and offer personalized support, including referrals to campus resources.
Monitor and provide resources for students taking six or more credit hours online.
Use various advising and student success technologies to track academic progress, maintain records, and provide proactive support.
Stay current on technological advancements in advising and utilize these tools to enhance the student experience.
Provide advising appointments both in-person and virtually, including at non-traditional times.
Support students through the enrollment process by providing guidance on course registration, program selection, and understanding prerequisites.
Assist students in reviewing their schedules and ensuring they meet all necessary academic deadlines.
Offer proactive assistance in navigating barriers related to enrollment, including waitlist management, course changes, and prerequisite issues.
Participate at college events, extended hours, and peak advising times during heavy enrollment periods.
Engage in regular training and professional development to stay informed about the latest trends, best practices, and institutional policies.
Attend workshops, webinars, and training sessions offered by the College or external organizations.
Participate in Advising Training Academy each fall and spring.
Attend the college-wide advising meeting held on the first Wednesday of each month.
Meet a minimum score on the advising training assessment yearly.
Maintain current knowledge of FERPA, college policies and procedures, especially those related to advising.
Represent advising on various college committees and events related to enrollment management and advising.
Collaborate closely with faculty, staff, and other campus departments to ensure a holistic approach to student support.
Participate in interdisciplinary teams and attend departmental meetings.
Work with other support services (such as tutoring or counseling) to create a coordinated support system.
Actively contribute to implementing and continuously improving the Guided Pathways framework.
Collaborate with community partners to provide students with external resources and opportunities.
Engage in ongoing professional development opportunities, including attending conferences, webinars, and workshops.
Contribute to the professional community by sharing best practices, participating in advising networks, and staying informed about innovations in student support.