Academic Program Coordinator

MSU Careers Details•East Lansing, MI

About The Position

The Graduate School seeks an Academic Program Coordinator with experience using the student information system (SIS) at student.msu.edu and the University’s admissions platform, Slate. The role identifies and troubleshoots system issues, works with functional and technical teams to implement resolutions, and develops, delivers, and updates training on SIS processes for staff and students across campus at graduate and professional levels. The coordinator recommends system modifications, enhancements, workflows, and processes to improve end-user experiences. The coordinator responds to IT trouble tickets related to GradPlan, monitors and answers questions in the [email protected] email account, attends SIS transition and other SIS-related meetings, and serves as a liaison among end users and functional and technical teams. The role also performs testing in the Student Information System for releases and upgrades. The coordinator supports Graduate Units across campus on graduate student matters, including fellowships, assistantships, and the student lifecycle from admission to graduation. For Slate, the coordinator responds to stakeholder inquiries through [email protected], evaluates and prioritizes enhancement requests, works with the technical team to implement changes, and handles Graduate-level security requests. The role attends Slate project meetings and continues supporting the project as it moves to steady state, collaborating regularly with the Slate Graduate Team and the Office of Admission team.

Requirements

Knowledge equivalent to that normally acquired through the first two or three years of college, such as an associate degree in business, education, higher education, psychology, or a related field corresponding to the area of employment, or an equivalent combination of education and experience.
One to three years of related and progressively more responsible or expansive work experience in university/college/academic admissions or a related administrative position, or an equivalent combination of education and experience.

Nice To Haves

In-depth and extensive experience with the SIS system (student.msu.edu) and the University’s admissions platform, Slate, including a clear understanding of how both platforms function.
Ability to identify system issues, troubleshoot independently or with functional-team guidance, and work with technical teams to implement resolutions.
Dedication to diversity, equity, and inclusion and commitment to continuous development in this respect.

Responsibilities

Produce, conduct, and update training on new and existing Student Information System processes for campus staff and students at graduate and professional levels.
Identify system issues, troubleshoot independently or with functional-team guidance, and work with technical teams to implement resolutions.
Recommend system modifications, enhancements, workflows, and processes to improve end-user experiences.
Respond to IT trouble tickets related to GradPlan.
Monitor and answer questions in the [email protected] email account.
Attend SIS transition team and other SIS-related meetings.
Act as a liaison between end users and functional and technical teams to troubleshoot and communicate system problems or enhancements.
Perform testing in the Student Information System for releases and upgrades.
Support Graduate Units on graduate student matters, including fellowships, assistantships, and the student lifecycle from admission to graduation.
Address stakeholder inquiries through the [email protected] email account.
Evaluate and prioritize Slate enhancement requests and work with the technical team to implement changes.
Handle Graduate-level Slate security requests.
Attend Slate project meetings and support the project as it progresses to steady state.
Collaborate regularly with the Slate Graduate Team and the Office of Admission team.