Alternate Program Manager/Academic Coordinator

Ascensus Global Inc•JBLM - Tacoma, WA

5h•Onsite

About The Position

Ascensus Global, Inc. (AGI) is seeking an Academic Coordinator/Alternate Program Manager to support a country-wide language training government contract. The position’s primary academic responsibilities include improving instructor performance and student learning outcomes through mentoring and coaching, developing and maintaining curriculum and instructional resources, delivering annual mandatory instructor training, supporting instructional design and curriculum improvements, managing instructional content in LMS and SharePoint, coordinating team assignments and performance reviews, preparing academic reports, and ensuring quality control of course delivery. The Academic Coordinator serves as Alternate Program Manager only during the Program Manager’s approved leave or temporary absence. In that capacity, the role oversees day-to-day contract operations, coordinates task orders and instructor availability, serves as a primary contact for the customer and company leadership on operational matters, monitors contract performance, resolves operational and staffing issues, and ensures continuity and quality of language training. The position is located at the JBLM Language and Culture Center in JBLM, Washington. The employee must be available Monday through Friday, 7:30 a.m. to 4:30 p.m., except federal holidays or when the government facility is closed for administrative reasons. All personnel must possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. Pay range and level will be determined based on factors including education, geographic location, experience, skills, and market data.

Requirements

A master’s degree in (Applied) Linguistics, Second Language Acquisition, Cultural Anthropology, Cross-cultural Communication, Instructional Design, or a related field; alternatively, a bachelor’s degree in a foreign language with teaching concentration, Applied Linguistics, Second Language Acquisition, Cultural Anthropology, Cross-cultural Communication, or Instructional Design, plus five years of adult education experience.
At least five years of demonstrated managerial experience dealing with personnel and program/project management.
Familiarity with adult education as it relates to Military Servicemembers and broad knowledge of military vernacular, customs, and courtesies.
Strong verbal and written communication skills.
At least 10 years of military experience or experience directly supporting the military.
At least three years of demonstrated experience as a teacher trainer in SLA methodology or English as a Second/Foreign Language (ESL/EFL) methodology.
Experience as a personnel manager or teacher mentor.
Possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation.
Be available Monday through Friday from 7:30 a.m. to 4:30 p.m., except federal holidays or when the government facility is closed for administrative reasons.
Be located at the JBLM Language and Culture Center in JBLM, Washington.

Nice To Haves

Command Language Program Manager experience.
Military Linguist experience.
Military Language Instructor experience.

Responsibilities

Mentor, coach, and guide language instructors on instructional methods, classroom engagement, and best practices aligned with contract requirements.
Design, develop, revise, and maintain curriculum materials, lesson plans, course modules, and instructional resources for adult language learners and contract objectives.
Design, develop, and implement 40 hours of mandatory instructor training annually.
Conduct instructional design and curriculum improvement activities, including needs analysis, defining learning objectives, structuring courses, supporting assessments, planning implementation, and evaluating instructional effectiveness.
Manage instructional content in LMS and SharePoint, organize materials by language and proficiency level, and coordinate with technical support to maintain system availability.
Plan and assign work, monitor and assist with team member performance reviews, and train team members in response to identified performance shortfalls.
Author or co-author training materials and substantially revise lesson plans or course content as needed.
Prepare academic reports on classroom activities, instructional quality, student feedback, instructor performance, program-specific submissions, and data-driven analysis.
Ensure quality control of course delivery.
During the Program Manager’s approved leave or temporary absence, oversee day-to-day contract operations and ensure compliance, continuity of services, and timely language training.
Coordinate task orders for language instruction, manage instructor availability, and assign or reassign instructors to meet course schedules.
Serve as the primary point of contact for the customer and company leadership regarding operational matters, addressing time-sensitive issues and escalating concerns as appropriate.
Monitor contract performance, address operational and staffing issues, and ensure quality control and uninterrupted language training.