Student Services Coordinator

EF Education First / Hult•Pasadena, CA

17h•Onsite

About The Position

The Student Services Coordinator, reporting to the Dean of Students, works closely with the Residential Life Team, Activities Team, and Dean Team by assisting with the planning, organization, and execution of the activities program for the EF Academy community across the academic year. This individual is responsible for providing administrative and logistical support for the activities to ensure the seamless execution of on- and off-campus opportunities for our students. The Student Services Coordinator is responsible for directing and implementing program logistics such as bus transportation, event planning, and payments to suppliers. This role focuses on capturing and sharing authentic student experiences across digital platforms, ensuring student voice and community stories are visible, current, and engaging. It also involves managing website and stakeholder communications, using tools like Marketing Cloud and Salesforce to keep students, families, and internal teams informed and connected. It is a high-energy role that requires strong leadership to help drive the program and equip faculty and staff with the tools, training, and guidance needed to deliver life-changing experiences for students.

Requirements

2+ years of experience working with adolescents in an educational, residential or care-taking setting
Desire to work with young people to support their well-being, growth and development
Commitment to making a positive impact on the lives of adolescents and willingness to embrace the opportunities of the boarding school environment
Excellent organizational, communication, and decision-making skills including attention to detail, the ability to manage multiple tasks under pressure, and in a timely manner
Ability to administer policies fairly and consistently
Excellent interpersonal skills including a demonstrated ability to work collaboratively and communicate effectively with diverse constituencies including students, faculty, administrators, and parents
Ability and desire to work during hours when students are not in class, including early mornings, evenings and weekends
Be a motivated and flexible team player that is ready to work towards the good of the community

Nice To Haves

Experience in a residential setting strongly preferred
Significant foreign travel or cross-cultural experiences a plus

Responsibilities

Serve as a visible, approachable point of contact for students, providing day-to-day support, guidance, and problem-solving.
Build meaningful relationships with students by engaging in daily interactions, celebrating achievements, and supporting them through challenges.
Support student attendance and participation in sports, activities, and trips.
Assist with front desk operations, ensuring a welcoming and supportive environment for students, families, and visitors.
Help design and deliver a vibrant, inclusive student life program that enhances student wellbeing, connection, and personal growth.
Support and lead on-campus and off-campus activities, including evenings and weekends, creating meaningful and enjoyable experiences for students.
Support co-ordination of after-school clubs, including scheduling, student sign-ups, and Club Fairs, ensuring a wide range of engaging opportunities.
Assist in the planning and execution of major student events such as Welcome Days, Winter Formal, Culture Fair, Prom, and Senior Week.
Coordinate transportation and logistics for student activities, including field studies, athletics, and excursions.
Support activity logistics such as scheduling, staffing, and communication, ensuring smooth and student-centered delivery.
Supervise students outside the academic day, including evenings and weekends, promoting safety, wellbeing, and positive engagement. This may include driving students in school vans.
Support student wellness initiatives and advisory programming in collaboration with the campus team.
Conduct risk assessments and ensure all activities meet safety standards.
Create a warm, inclusive residential environment where all students feel known, valued, and connected.
Support student transitions, including arrivals, departures, and key milestone moments.
Contribute to a strong sense of community through events, traditions, and shared experiences.
Work closely with colleagues to support student retention by ensuring a consistently positive student experience.
Work closely with Residential Life, Academics, Athletics, and other campus teams to deliver a cohesive student experience.
Capture and share student experiences through social media and digital platforms, highlighting student life and achievements.
Maintain and update website content to reflect current programs, events, and student opportunities.
Amplify student voice by showcasing diverse perspectives and experiences within the school community.
Communicate effectively with students, families, and internal teams to ensure clarity and engagement.
Support with campus communications to different stakeholders using Marketing Cloud and Salesforce.
Perform other duties as assigned in support of student life and the overall student experience.