CTI- Student Services Coordinator

BRYAN UNIVERSITY • Portland, OR

1d • Onsite

About The Position

Provide business office and program support to the Business Operations and Program Director through a variety of clerical and secretarial processes utilizing standard office equipment, automated systems, technology, and software applications. Duties include answering institute phone lines and providing information to on campus visitors and students. Assisting students in completing online information sessions, registering into classes, resolving issues, etc. Typical work assignments include database entry, the maintenance of record keeping systems, logging attendance data and scheduling makeup, the compilation of statistical data to prepare reports, printing and distribution of classroom paperwork, the purchase and distribution of facility supplies, facility maintenance, providing marketing support, and providing program support. Other job titles may be applied depending on the specific tasks assigned.

Requirements

• A high school diploma or equivalent is required; bachelor’s degree is a plus.
• A minimum of two (2) years general office clerical experience is required; related office experience in a secondary or vocational school environment is highly desired.
• Operating knowledge of and experience with typical office equipment, including copy/fax machines, business phone systems, and credit card transaction processing.
• Proficiency in using a PC, Windows OS, related technology, and pertinent software applications including MS Office, Gmail, Zoom, Canvas, and student information systems.
• Intermediate math and accounting skills.
• Excellent written and verbal communication skills, phone and email etiquette.
• Excellent customer service and public relations skills, exhibiting a positive attitude with all students and colleagues.
• Exhibits a commitment to enabling students to realize their educational goals.
• Ability to communicate and work effectively with a diversity of individuals or groups.
• Ability to analyze situations accurately and adopt effective courses of action.
• Effective problem and conflict resolution skills; the ability to diffuse and manage volatile and stressful situations; the ability to ask strategic questions and deliver customer satisfaction.
• Able to manage multiple tasks; meet deadlines; perform well under pressure; and work with frequent interruptions.
• Strong organizational skills; ability to effectively prioritize work and manage time to consistently to achieve goals.
• Ability to embrace innovation and change in a fast-paced environment and adjust to priorities as needed.
• Effective communication and collaboration as a team member to ensure that company goals are met; contribute to building team morale, trust, and mutual support within the team.
• Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities.
• Demonstrates and promotes high ethical standards; adheres to and reinforces all policies, regulatory, and compliance standards; maintain confidentiality.
• Must be willing to work, as needed, including weekends on occasion.
• A valid state driver’s license and insurance is desired.

Nice To Haves

• bachelor’s degree is a plus.
• related office experience in a secondary or vocational school environment is highly desired.
• A valid state driver’s license and insurance is desired.

Responsibilities

• Reviews Background Check records for each student as required by OSBN requirements and government regulations, checking for completion, monitoring for compliance, filing completed reports in student information system.
• Graduating students who complete their programs, issuing Certificates of Completion and preparing OSBN application packets for certification testing.
• Withdraw and drop students who do not complete their programs.
• Oversee the closing of student files, and preparing them for receipt of certificates.
• Serving as liaison between the school, students, and sponsors.
• Maintains electronic and/or hard students files.
• Will input data on student demographics, student pass rates, student retention, student completion, and student certification pass rates.
• Oversee and schedule student final exam retakes and review.
• Monitor attendance records of students to ensure student progression through their programs, while performing outreach to students falling behind.
• Monitor, track, and schedule student make up time in classroom and lab completion.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED