Student Services Coordinator I

Portage Learning Careers•Beaver Falls, PA

2d•Onsite

About The Position

The Student Services Coordinator I plays a crucial role in providing comprehensive support to students, contributing to their overall academic success and well-being. This position involves collaborating with various departments and stakeholders to address student needs, facilitate engagement, and ensure a positive student experience.

Requirements

Associates degree in a relevant field or equivalent experience
0 - 3 years of experience in student services, advising, or a related field.
Demonstrated commitment to student success and development.
Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Reporter for Child Abuse.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Excellent communication (written, verbal, listening and public speaking) skills.
Familiarity with basic tech support.
Excellent working knowledge of field of work.
Strong interpersonal and communication skills.
Ability to work collaboratively in a diverse team environment.
Knowledge of policies, academic requirements, and support services.
Familiarity with student information systems and database management.
Must be service oriented with a focus on helping others.
Resolving conflicts and negotiating with others.
Ability to multi-task, set priorities and achieve desired goals.
Ability to use Microsoft Office Suite.

Responsibilities

Assist students in navigating policies and procedures.
Address student concerns and provide guidance on available resources for academic and personal support.
Assist with the enrollment process, including registration, course add/drop, and withdrawals.
Collaborate with Student Engagement to facilitate the smooth transition of new students.
Assist with basic tech support.
Maintain accurate and confidential student records.
Process and update student information in the database.
Provide support in crisis situations and refer students to appropriate resources.
Collaborate with Student Success and other support units to ensure a holistic approach to student well-being.
Serve as a point of contact for student inquiries, emails, and phone calls.
Disseminate important information to students regarding deadlines, policies, and events.
Perform other related duties as assigned.