Student Services Coordinator

Full Sail University•Winter Park, FL

1d•Onsite

About The Position

Student Services Coordinators are to assist in the handling of tasks related to the daily operations of Full Sail University including assisting with incoming phone calls and directing lobby guests. This is an entry-level customer service position.

Requirements

Ability to multi-task and work independently
Strong written and verbal communication skills
Must be able to provide excellent customer service with a polite, professional demeanor
Detail-oriented
Ability to interact with staff at all levels in a fast-paced environment
Excellent communication skills are a must (both written and verbal)
Multi-tasking skills are needed as all Student Services Coordinators are required to answer phones, while navigating through computer systems, as well as greeting guests (almost simultaneously)
Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Ability to type between 35-40 WPM

Nice To Haves

Bachelor’s Degree preferred but not required.
Administrative/Clerical/Reception experience preferred
Familiarity with using multi-line phone systems is preferred

Responsibilities

Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
Transfers incoming calls to the appropriate department within Full Sail University
Assist Full Sail Operations and Security Teams by providing key services to staff and students in lobbies
Answer and transition calls for all Full Sail Departments
Greet all guests entering/leaving our lobbies
Monitor/reply to all email updates from Inbound Management
Support data management projects as necessary
Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership
Adheres to the policies and procedures of Full Sail University
Demonstrates a strong commitment to the mission and values of the organization
Adheres to company attendance standards
Performs other duties as assigned